• Full Time, 35 hours per week
• Temporary 12-month opportunity
• Location: Willing to consider candidates across all NSW locations. Preference will be given to candidates based regionally, with a focus on Queanbeyan, Armidale, Dubbo and Coffs Harbour
• Clerk Grade 9/10 – Salary starting from $125,693.00 + super and leave loading

ESSENTIAL REQUIREMENTS

• Relevant experience and/or tertiary qualification in Computer Science, ICT, or a related field.
• Industry certifications in networking and operating system technologies (highly regarded).
• Strong problem-solving skills with the ability to manage complex ICT issues.
• Excellent communication and stakeholder management skills.
• Experience in system integration across multiple technology platforms.

ABOUT US: TOGETHER, WE ARE DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.
Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.
We tackle complex problems and deliver practical solutions for government, industry and communities using our combined experience, evidence base and scientific expertise in research and innovation. We engage and work alongside Aboriginal people to deliver outcomes.
Our collaborative approach means we achieve big things, together.
Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

As part of our team, you will be able to:

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting-edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
• Live your way. From bringing your whole self to work, to designing flexibility, that fits you and the team, you will be able to find the balance that works for you.

Learn more about the benefits of joining our diverse and talented DPIRD team.
Note: The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.

ABOUT THE ROLE

This role provides high-level technical support for DPIRD’s ICT systems, ensuring the effective installation, monitoring, and maintenance of the department’s network, systems, and associated hardware and software. Based in a Regional NSW Hub, the successful candidate will deliver both remote and desk-side ICT support to regional employees while actively contributing to ICT projects.

KEY RESPONSIBILITIES

• Deliver high-quality ICT support services, ensuring timely resolution of technical issues and meeting service level agreements (SLAs).
• Collaborate with internal and external stakeholders to maintain and enhance ICT systems and processes.
• Provide specialist advice on ICT operations and contribute to the development and implementation of best practices.
• Ensure security and compliance standards are upheld within all ICT activities.
• Participate in out-of-hours emergency support as required.