Make your mark in this exciting opportunity to work at Australia’s leading data centres.

• Newly created role to support continued CDC growth
• Hybrid position combining helpdesk support & system administration
• Hobsonville or Silverdale location | Free onsite parking

ABOUT US:

Established in 2007, CDC Data Centres is Australasia’s leading operator of sovereign, secure, world-class data centre facilities.
Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.
At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.
Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

ABOUT YOU:

This role would suit someone who is an experienced System Administrator and enjoys variety in their day-to-day. You’re comfortable in a hybrid role, balancing hands-on helpdesk support with system administration responsibilities, and confident supporting a team of staff across two sites in New Zealand, with involvement in Australia operations as well.

You’re someone who communicates clearly, solves problems proactively, and works well with both internal teams and external vendors. As the first IT team member on the ground in New Zealand, you’ll be laying the foundation for future growth, so we’re looking for someone who’s excited to grow with us and help shape the way we support our people locally.

• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with networks (LAN, WAN), Windows Server and Desktop patch management
• Experience with OT network management
• Knowledge of system security and data backup/recovery
• Familiarity with various operating systems and platforms, including but not limited to Microsoft Azure, Windows Servers, Windows 10-11 Desktop, M365

Key Accountabilities include:

• Provide advanced technical support for hardware, software, and network issues, ensuring timely resolution through effective ticket management and documentation.
• Diagnose and resolve complex IT problems while mentoring junior helpdesk staff and promoting knowledge sharing.
• Install, configure, and maintain IT infrastructure across Corporate and Operational Technology (OT) environments, ensuring optimal system performance and reliability.
• Manage user accounts, access controls, and permissions within EntraID and the Microsoft 365 suite.
• Collaborate with internal teams and external vendors to deliver IT solutions aligned with business needs, and report on vendor performance to the ICT Operations Manager.
• Contribute to IT projects, including system upgrades and implementations, while identifying opportunities for process and service improvements.
• Develop and maintain technical documentation, ensuring compliance with internal IT policies and information security standards.
• Foster strong working relationships and communicate effectively with stakeholders across the organisation.
• Perform other duties as required, supporting a dynamic and evolving IT environment

ABOUT THE ROLE:

This is a newly created role to support the growth of CDC in New Zealand. Based across our two NZ sites, you’ll be the go-to IT support on the ground, combining advanced helpdesk expertise with hands-on system administration. Your work will ensure our Corporate and Operational Technology (OT) environments run smoothly and efficiently.
You’ll collaborate closely with both technical and non-technical stakeholders, while working as part of our growing IT team based in Australia. This is a great opportunity for someone who enjoys variety, autonomy, and being a key player in a fast-growing business.

Key Accountabilities include:

• Provide advanced technical support for hardware, software, and network issues, ensuring timely resolution through effective ticket management and documentation.
• Diagnose and resolve complex IT problems while mentoring junior helpdesk staff and promoting knowledge sharing.
• Install, configure, and maintain IT infrastructure across Corporate and Operational Technology (OT) environments, ensuring optimal system performance and reliability.
• Manage user accounts, access controls, and permissions within EntraID and the Microsoft 365 suite.
• Collaborate with internal teams and external vendors to deliver IT solutions aligned with business needs, and report on vendor performance to the ICT Operations Manager.
• Contribute to IT projects, including system upgrades and implementations, while identifying opportunities for process and service improvements.
• Develop and maintain technical documentation, ensuring compliance with internal IT policies and information security standards.
• Foster strong working relationships and communicate effectively with stakeholders across the organisation.
• Perform other duties as required, supporting a dynamic and evolving IT environment.

You’re someone who communicates clearly, solves problems proactively, and works well with both internal teams and external vendors. As the first IT team member on the ground in New Zealand, you’ll be laying the foundation for future growth, so we’re looking for someone who’s excited to grow with us and help shape the way we support our people locally.

• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with networks (LAN, WAN), Windows Server and Desktop patch management
• Experience with OT network management
• Knowledge of system security and data backup/recovery
• Familiarity with various operating systems and platforms, including but not limited to Microsoft Azure, Windows Servers, Windows 10-11 Desktop, M36