Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ESSENTIAL SKILLS AND EXPERIENCE

• Detailed knowledge of Local Area Network (LAN) and Wide Area Network (WAN) communications, router/switch based networks and routing protocols, with specific expertise on Cisco products and technologies;
• Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressure constraints;
• At least 2 years recent practical experience within a CIS Service Operations environment;
• At least 2 years recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems and Microsoft Office applications;
• Recent working knowledge of TCP/IP Protocols and Standards;
• Ability to take initiative and a flexible approach, allowing incumbent to respond quickly, reliably and competently to changing requirements in a demanding environment.

DESIRABLE SKILLS AND EXPERIENCE

• Knowledge of policy, procedures, and organisation of NATO CIS;
• Experience in maintaining and operating NATO crypto equipment;
• Experience in working in a Service Desk environment;
• Certification or qualification in PC hardware repair and configuration;
• Formal training in Local Area Networks (LAN);
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

EDUCATION

• Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;

• Execute assigned work orders, often under the direction and guidance of centralised services, to provide local intervention to assure SLA targets are sustained;
• Provide superior customer service experience utilising effective communication techniques;
• Install and configure Desktop Services;
• Install, operate, protect, maintain and support all local Voice and Data communication, Network, Audio/Video and VTC equipment;
• Install, operate and maintain Routing and Switching equipment, VoIP and VTC infrastructures and circuits;
• Perform advanced analysis and troubleshooting of Desktop, Communications and Network Services, in support of incident management processes;
• Perform testing and evaluation of supported hardware and software (firmware and drivers);
• Perform Incident Support Request lifecycle services affecting end-users (i.e. creating, reporting, tracking, resolving and closing Incidents);
• Support team members through collaborative actions to enhance the customer experience;
• Perform corrective actions, under direction of the Branch Head, to support Problem Management;
• Contribute to recommendations to the Continued Service Improvement, and/or procurement processes for Operations and Maintenance (O&M) of approved equipment;
• Take part in a Duty Support Shift, which may operate on a 24/7 basis;
• Deputise for higher-grade staff, if necessary;
• Perform other duties within the NCI Agency’s area of business as may be required.