Job Introduction
Serco Services GmbH has established itself as a strong service provider in the German market, delivering high-quality engineering, technical, and management services across a variety of sectors. From its strategic position in Darmstadt, Serco supports critical operations for space, satellite, and technology projects, providing expertise in ground systems management, data processing, and mission logistics. Serco’s comprehensive service portfolio, backed by decades of experience, ensures operational excellence and efficiency, making it a trusted partner for both commercial and governmental clients in Germany. This strong foundation allows Serco Services GmbH to drive innovation and deliver value across the industry.
We’re looking for a Senior ICT Technical Specialist, to reinforce the team in our Germany office!

SKILLS & REQUIREMENTS

• Minimum 5 years at Senior Technician level; ideally with a Computer Science degree.
• Broad IT knowledge with expertise in mission critical services. (Azure Cloud, MS Exchange, MS365, SharePoint)
• Strong people, partner management, and communication skills for cross-functional and customer interactions.
• Experience in working with 3rd party vendors.
• Customer-focused, problem-solver, detail-oriented, decisive, adaptable, team player, proactive.
• Good communication skills in both English & German: B2 level or higher.
  About The Company

• Manage all IT equipment in Serco Germany office; provide regular/ad-hoc support to other offices.
• Provide 2nd/3rd line support, own incidents/requests until resolution, escalate to
• Serco DDaT or 3rd-party vendors, and coordinate until closure.
• Oversee Server/Technical room and network equipment (uplink, Wi-Fi APs, UPS, cabling) to ensure business-critical operations.
• Apply predefined access policies for server room; escalate issues when required.
• Maintain and update technical documentation, processes, procedures, and guides in internal knowledgebase.
• Collaborate with business and support teams to agree on functional/non-functional expectations.
• Support service level targets by addressing issues, resolving problems, and improving performance with internal teams and partners.
• Analyse requirements for new services, recommend technical solutions, coordinate deliverables and schedules.
• Oversee Asset Lifecycle Management: purchase HW/SW/accessories, track deliveries, inspect items, conduct annual inventories, dispose of EOL equipment per policies.
• Manage supplier contracts: monitor costs, anticipate changes, handle renewals.
• Coordinate vendor support calls to ensure SLA compliance; maintain supplier databases.
• Procure IT equipment/accessories: obtain quotes, process purchases, register assets per policy.
• Support ICT projects in design, transition, and operational phases.
• Suggest and implement process/system improvements.
• Report to Head of IT Space: highlight improvement areas, contract/equipment renewals or retirements, recommend project initiatives.
• Coach junior team members.
• Maintain technical expertise via market research, training, networking, and professional activities.
  Successful Candidate