SKILLS AND EXPERIENCE:

• 5 years, or equivalent, experience working as an Administrator with Independent Financial Advisers
• Ablity to support FA’s with high-profile and complex clients
• Proactive in ensuring Quality Service Delivery
• Demonstrating excellent customer communication and relationship building
• Role model company values
• Teamwork and collaboration
• Excellent time management and organisation skills
• Ability to assist the wider team with task management, planning and prioritising of work
• Exceptional attention to detail and accuracy
• Subject matter expertise, including detailed product knowledge, in-depth understanding of systems and processes, and multi-platform expertise
• Clear understanding of precise conduct rules and compliance requirements
• Demonstrate honesty and integrity

• Obtaining provider information and collating these together with relevant client-specific illustrations required to assist the adviser with their recommendations and enable paraplanners to produce a comprehensive report
• Run Risk Profiler results via FE Analytics
• Processing New Business following adviser handover
• Ensuring all compliance documents are on file/provided by the adviser before submission
• Submission to providers, direct or electronically via the platform
• Adding a plan and activity for tracking to completion
• Ensuring the client is advised of progress throughout this process
• Business types will be varied but mainly, investments, pensions (including transfer business), protection and sometimes mortgages
• Assisting with research and producing FE Analytics fund switch reports (inc charges schedule) in line with adviser recommendations
• Producing Risk Profiler results where required
• Ensuring client authorisation is received to complete the switch in line with MIFID II requirements
• Processing and monitoring switch directly with provider or electronically via platform
• Preparing valuation reports and supporting performance documentation for client review appointments
• Preparing review checklist for adviser/client appointments and any documentation required
• Preparing half-yearly valuation reports for issue to client (postal or electronic)
• Providing Post Review Summary report to the client following the adviser handover
• Completing withdrawal instructions on behalf of clients/advisers, as directed by the adviser
• Ensuring any instructions received are confirmed in writing by the client and authentication process is followed
• Updating back-office system to maintain accurate client data/records
• Client liaison and assisting with queries
• Filing/scanning/photocopying/post/franking/answering phone calls
• Coaching colleagues and delivering training