Senior Implementation Associate at DoorDash USA

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

104000.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Organizational Skills, Client Communication, Relationship Building, Technical Aptitude, Problem-Solving, Cross-functional Collaboration, Onboarding, Implementation, Launch Management, POS Systems, Open APIs, SFTP Integrations

Industry

Software Development

Description

About the Team The New Verticals Implementation Team is on the ground floor of building DoorDash’s next big business. Partnering closely with teams to establish the critical relationship between DoorDash and the Merchant. We manage onboarding, implementation, and launch for Merchants joining the platform. About the Role The Senior Implementation Associate on DoorDash’s New Verticals Implementation Team plays a key role in launching new SMB merchant partnerships. This role manages the full merchant journey—from late-stage sales through onboarding, implementation, and post-launch support—ensuring smooth setup, optimized platform presence, and operational efficiency. The position requires strong project management, cross-functional collaboration, and direct engagement with merchants. Ideal candidates have 2–3 years of experience in Implementation, Customer Success, or Account Management, along with familiarity with POS systems, Open APIs, or SFTP integrations. You’re excited about this opportunity because you will… Tackle one of e-commerce’s toughest challenges: organizing thousands of unique items with limited existing data. Own the end-to-end merchant experience through hands-on project management—from onboarding to go-live and beyond. Build strong relationships by engaging directly with merchants throughout the entire journey, from late-stage sales through post-launch success. We’re excited about you because… You bring Project Management & Organizational Skills The ability to manage multiple merchant implementations simultaneously, from onboarding to post-launch, while coordinating across teams and ensuring timelines are met. You excel at Client Communication & Relationship Building. Strong communication skills to guide merchants through the implementation process, set clear expectations, and provide ongoing support—building trust and ensuring a positive experience. Have a healthy dose of Technical Aptitude & Problem-Solving skills Technically savvy with strong problem-solving skills—able to navigate systems, troubleshoot issues, and adapt quickly in dynamic environments Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $70,720—$104,000 USD The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $88,400—$130,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Responsibilities

This role manages the full merchant journey for new SMB partnerships, spanning from late-stage sales through onboarding, implementation, and post-launch support. Key duties include ensuring smooth setup, optimizing platform presence, and maintaining operational efficiency for merchants joining the platform.