Senior Implementation Manager at Ben
London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

25 Jul, 25

Salary

500.0

Posted On

25 Apr, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

OUR MISSION

We’re not your average benefits platform; we’re the unordinary force that uplifts people’s lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: we’re here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.

Responsibilities
  • Project management: you will have experience in managing SAAS implementation/onboarding projects for customers from end-to-end
  • Experience running complex UAT projects
  • Experience running squads from a product, delivery or implementation capacity
  • Detail oriented to ensure there’s no disruption to client day to day operations when doing re-implementations
  • Experience in a Service Delivery, Technical Account Management or Tech Support role.
  • Excellent verbal and written communication skills - You will be having direct contact with our customers on a daily basis, including delivering training sessions
  • Strong interpersonal skills; able to align different teams within the project plan and drive accountability over milestones to support successful delivery
  • A problem solver: able to tackle and take ownership of issues and challenges as they arise
  • Good knowledge of Google Sheets and /or Excel
  • Highly organised and able to prioritise effectively
  • Tech savvy– able to confidently to quickly pick up new systems and technology - some knowledge of Hubspot would be helpful
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