At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients. Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
Acts as a single point of contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related tasks; Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements; Engages team members to follow through on their responsibilities; Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations; Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process

REQUIRED QUALIFICATIONS

• 2 to 5 years in depth knowledge of Health Plans/Benefits Implementation experience
• 2 to 5 years Health Plans/Benefits Implementation experience.
• 2 years project management and leadership experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

PREFERRED QUALIFICATIONS

• Proficiency in Microsoft: Excel, Word, and Teams

EDUCATION

• Bachelor’s degree or equivalent experience

Please refer the Job description for details