Work options: Hybrid
Lead complex, strategic software implementations, acting as a trusted advisor and expert in delivering high-value customer outcomes. Work with the Professional Services team to ensure optimal customer success, oversees critical projects, and drives continuous improvement.

• Advanced Customer Engagement and Support: Oversee customer relationships throughout the full project lifecycle, ensuring proactive issue identification and timely resolution.
• Strategic Implementation and Configuration: Lead high-impact requirement-gathering workshops and facilitate decision-making sessions to define and prioritise customer needs. Alongside designing, configuring, testing and optimising software solutions for large or technically complex projects, aligning with best practices and industry standards.
• Test Implementations: Ensure functionality and integration through rigorous testing.
• Integrate Systems: Collaborate with IT teams to integrate Humanforce with client systems.
• Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance.
• Client Relationship Management: Build strong client relationships and gather feedback.
• Documentation and Reporting: Maintain documentation and generate progress reports.
• Process Development and Continuous Improvement: Lead the identification, development and implementation of process improvements to streamline design, testing, configuration and requirements-gathering efforts, ensuring efficiency and consistency.
• Mentorship and Knowledge Transfer: Mentor and support junior consultants, offering expert guidance and fostering skill development across the Professional Services team.
• Cross-Functional Collaboration and Innovation: Partner with product, development, and sales teams to improve the overall implementation experience and provide expert feedback for product enhancements.