Senior Implementation Manager at Jobgether

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

130000.0

Posted On

06 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS Implementation, Project Management, Stakeholder Management, Enterprise Delivery, Risk Management, API Integration, SSO, Data Migration, System Configuration, Change Management, Executive Communication, Workshop Facilitation, B2B SaaS, Program Management, Consulting, Governance

Industry

Internet Marketplace Platforms

Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Implementation Manager based in Canada. This is a senior client-facing delivery role responsible for leading complex, enterprise-scale SaaS implementations from kickoff through go-live and post-launch stabilization. You will own the successful delivery of high-impact customer programs involving multiple workstreams, stakeholders, and technical dependencies. The role requires a strong ability to bring structure to ambiguity, ensuring alignment across customers and internal teams while maintaining momentum and delivery discipline. You will act as a trusted implementation lead, guiding customers through configuration, integration, training, and rollout phases. This position blends consulting, project leadership, and hands-on execution in a fast-paced SaaS environment. You will play a key role in ensuring customer success by translating business objectives into clear implementation plans and outcomes. It is a highly autonomous role where strong judgment, communication, and stakeholder management are essential. \n Accountabilities: Lead end-to-end implementation of enterprise SaaS solutions, including complex and phased rollout programs. Own project delivery across discovery, planning, configuration, integration, testing, training, go-live, stabilization, and transition phases. Build and manage detailed project plans, governance structures, timelines, milestones, risks, dependencies, and decision logs. Facilitate workshops and working sessions with customers to define scope, requirements, success criteria, and implementation approach. Act as the primary implementation contact for enterprise customers, managing relationships across executive, technical, and operational stakeholders. Coordinate cross-functional internal teams to ensure alignment and execution against customer delivery plans. Guide customers through change, ambiguity, and competing priorities while maintaining clarity, structure, and momentum. Partner with Sales and Customer Success teams to ensure continuity from pre-sale through post-launch value realization. Manage scope discipline, identifying out-of-scope work, change requests, and delivery risks early and proactively. Oversee adoption readiness activities including training, enablement, and transition to long-term support teams. Proactively manage risks, escalations, and dependencies to protect timelines, quality, and customer outcomes. Contribute to continuous improvement of implementation methodologies, tools, and best practices. Requirements: 5–7+ years of experience in SaaS implementation, professional services, consulting, or program/project management roles. Proven experience leading complex, enterprise customer implementations with multiple stakeholders and workstreams. Strong project management skills, including planning, facilitation, risk management, and executive communication. Experience working with technical concepts such as APIs, integrations, SSO, data migration, and system configuration. Ability to manage ambiguity and bring structure to complex, evolving customer environments. Strong stakeholder management skills with the ability to engage both technical and executive audiences. Excellent communication skills, both written and verbal, with a focus on clarity and alignment. Experience in B2B SaaS environments; exposure to regulated or enterprise sectors is an asset. Ability to balance customer outcomes, delivery quality, and commercial constraints effectively. Strong organizational skills with high attention to detail and accountability for outcomes. Experience mentoring peers or contributing to team best practices (informal leadership). Bachelor’s degree in Business, IT, Engineering, or related field; PMP or similar certification is an asset. Benefits: Competitive salary range aligned with experience ($105,000 – $130,000 CAD). Comprehensive health, dental, and vision benefits from day one. Remote-first work environment across Canada. Flexible time-off and “Cabana Days” for rest and recovery, with customer support expectations when needed. Annual wellness allowance and mental health/EAP support. RRSP/gratuity matching and employee equity options. Strong focus on professional development, coaching, and career growth opportunities. Collaborative, inclusive, and high-performance culture with strong leadership support. Internet subsidy and additional employee perks supporting remote work. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Lead end-to-end enterprise SaaS implementations from kickoff through go-live and stabilization. Manage complex project plans, stakeholder relationships, and cross-functional teams to ensure successful customer outcomes.