UPMC Corporate Quality is seeking a Senior Improvement Specialist, Corporate to join the team. This role offers a hybrid work schedule, operating Monday through Friday with standard hours.
The Senior Improvement Specialist plays a crucial role in advancing system-wide and departmental quality initiatives at UPMC. Responsibilities include assessing and analyzing operations and processes, collaborating with staff and leadership to drive improvements, and implementing innovative solutions. With a focus on patient-centered care, staff well-being, operational efficiency, and ensuring safe and reliable patient services, the specialist facilitates cultural shifts, information dissemination, and supports behavioral and process enhancements to achieve defined outcomes.
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• Measures and analyzes data to understand and interpret information to focus on the right problem to solve.
• Skilled with representing UPMC by presenting accomplishments to regional and national forms.
• When assigned, completes special projects and performs other related duties according to agree upon goals and parameters.
• Effectively communicates improvements that are made to work teams, staff, managers and administrators throughout the organization and UPMC Health System.
• Leads improvement utilizing various approaches such as TPS/Lean/PDSA or others as appropriate.
• Creates a supportive environment in the department, system or service line where improvement is being done that is sensitive to address the issues and needs of that area by regularly consulting with the Executive Sponsor, Director and front-line staff.
• Works to ensure that quality improvement and innovation work remains focused on one more of the following goals: patient centeredness, staff vitality, process efficiency and waste reduction and safe and reliable patient care.
• Assess system/facility/departmental readiness and identifies strategies to achieve goals.
• Partners with all system divisional leaders to implement and deploy system and local change.
• Strategizes and drives Quality/Improvement agenda.
• Effectively coordinates the assessment of current operational processes at various UPMC entities.
• Acts as a lead in absence of the Director.
• Directs work to look at alternative more efficient/effective approaches.
• Partners with all system divisional leaders to implement and deploy system and local change.
• Demonstrate exceptional improvement skills using the UPMC improvement model to drive system level improvement.
• Leads and engages teams across the organization and interacts with all levels of executives at times.
• Utilized expert engagement approaches to drive change.
• Assess system/facility/departmental readiness and identifies strategies to achieve goals.
• Designs models for testing various approaches and evaluating effectiveness.
• Maintains accountability for ongoing self-development activities especially related to presentation facilitation, change management and application of quality improvement activities.
• May Manage direct reports.
• Bachelor’s degree in nursing, Business Administration or related field required.
• Master’s degree, or UPMC approved certification, or completion of 2 years in a 4-year bachelor’s to PhD/DNP program required
• Minimum five years of related experience with three years of hospital and/or healthcare experience required
• Knowledge of information systems and process improvement techniques
• Must be able to demonstrate skills to understand and interpret data Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families.
• Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment.
• Exemplary critical thinking, analytical and problem-solving abilities required as related to various aspects of patient care.
• Critical thinking skills necessary to exercise and to lead others.
• Mobility and visual manual dexterity.
• Physical stamina for frequent walking, standing, lifting.