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Senior Incident Manager at PerkinElmer
Remote, Oregon, USA -
Full Time

Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

0.0

Posted On

29 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description
Responsibilities
  • Define and communicate clear SLAs for incident management
  • Review classification and priority levels of incidents including escalation process and thresholds (e.g., 80% of SLA breached) and responsibilities
  • Review and update Major Incident Management process
  • Lead major incident response with clear communication and timely coordination
  • Facilitate incident bridges and coordinate multiple support teams
  • Ensure incidents are resolved within agreed SLA timeframes
  • Communicate incident status to stakeholders and senior management
  • Conduct post-incident reviews and drive improvement actions
  • Maintain incident management processes and procedures
  • Identify trends and patterns in incidents to prevent recurrence
  • Coordinate the teams to address underlying root causes
  • Maintain incident documentation and knowledge base