ABOUT US

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

BENEFITS

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

ABOUT THE ROLE

You need to ensure the delivery of high quality payment collection and income services to residents.
You will have overall responsibility for bad debts and write offs, including effective management of former tenant debts (including setting up of new team/resources).
You will ensure that all policies, procedures and systems facilitate high collection levels for rent and other charges, including arrangements for court action where necessary
You will work in partnership with other agencies to address issues of poverty, financial and social exclusion and income maximisation.
You will manage all appropriate contracts and SLA`s we hold with external partners and suppliers, including support and advice contracts; ensure these are adhered too and that we are achieving Value for Money.
You will work alongside our finance team to ensure the annual rent increase is successful, providing input where required.
You will ensure that all services within remit are compliant with all necessary and relevant legal and regulatory standards including health and safety.