ABOUT PLYMOUTH COMMUNITY HOMES

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

ABOUT THE ROLE

This is your chance to lead an already top quartile performing Rent Team. You will lead a team of dedicated and motivated officers that have maintained an excellent rent collection rate over many years.
We’re looking for a Senior Housing Officer to lead one of our Income Recovery & Financial Inclusion teams, of Housing Officers, Assistant Housing Officers, and Financial Inclusion Officers to deliver exceptional results.
You will need a positive, “can do” attitude and commitment to working in a balanced and fair way with a diverse customer base, not only will you maximise income for PCH but empower clients with the tools, support, and knowledge they need to thrive financially and socially. If you’re driven by purpose and ready to create lasting impact, we want to hear from you!

OUR IDEAL CANDIDATE FOR THIS ROLE IS SOMEONE WHO:

• Possesses strong communication abilities and a background in team management.
• Will have a positive “can do” attitude and have a proven track record of making customer focused change to improve service
• Has experience in the major culture change and personal involvement in embedding change in teams
• Has a record of meeting challenging income recovery targets within the housing sector