Department: IT/AV
Location: San Francisco
Reports to: Chief of Staff
Status: Full Time
Manage Staff: Yes
Rate: DOE
Hours: 40 hours/week, may include nights/weekends
FLSA Code: Exempt

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience with both remote (Galaxy/BCAM, FreedomPay) and locally hosted (Counterpoint) retail management systems, with the ability to maintain operational efficiency across platforms and address connectivity challenges.
• Strong experience and knowledge working with Azure/Entra and Microsoft Dynamics 365, including running reports in CRM.
• Working knowledge of Active Directory, Windows server, and Exchange architecture, administration, and optimization.
• Experience configuring, deploying, and securing Windows servers and Windows-hosted services in an Active Directory domain.
• Strong knowledge of Active Directory Group Policy management and standard network services, e.g., DNS, WINS, DHCP and LDAP.
• AV hardware, software, and firmware knowledge while possessing superior skills to operate, maintain, and troubleshoot a broad variety of state-of-the-art AV equipment.
• Excellent customer service and interpersonal skills to relate and communicate to all levels of the WDFM community Including strong personnel management, supervision, and leadership skills.
• Ability to calmly handle crisis situations with minimal direction.
• Must be a team player.

EDUCATION AND EXPERIENCE

• B.A. or B.S. in computer sciences is preferred or equivalent work experience is required.
• 10 years management and engineering experience as an IT Professional is required.
• Comprehensive understanding of IT Front and Back Office operations is required.
• Microsoft and Cisco certification is desired.