Senior Information Technology Officer (Customer Services/User Support) at Hong Kong Baptist University

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Training, Change Management, User Adoption, IT Strategy, Training Programs, IT Initiatives, Needs Assessment, Material Design, Workshop Delivery, Event Management, Marketing Activities, Problem Solving, Analytical Mindset, Communication, Self-Motivation, Team Player

Industry

Higher Education

Description

OFFICE OF INFORMATION TECHNOLOGY Senior IT Officer (Customer Services/User Support) [Role: End User Training] (25260594) Reporting to the Senior Information Technology Manager (Customer Services/User Support) of the Office of Information Technology, the appointee will provide the first line of support to the University community in the use of IT services for the purpose of teaching and learning as well as a business operation. Responsibilities: * Perform user training and change management function, drive user adoption of new IT services to support the University's IT strategy and goals; * Assist in developing and implementing IT training programs and promotion of new initiatives with clear and measurable KPIs; * Collaborate with IT teams to identify training needs and requirements for academic and administrative staff, as well as students; * Design training materials, resources and courses to suit the training needs of the University community; * Deliver training sessions, workshops, events, forums, campaigns, etc. to the University community to enhance their technical skills and knowledge; * Monitor training schedules, logistics, and resources to support smooth delivery of IT training programs; * Conduct promotions and marketing activities to increase the usage or adoption rate on our IT services; * Provide support to IT training team to maintain high training and communication standards and quality; and * Perform ad hoc assignments and responsibilities requested by supervisor. Requirements: * A bachelor’s degree in information technology, computer science or related discipline; * Minimum 4 years or above of relevant work experience; * Experience in training, change adoption and event management are preferred; * Good problem-solving skills with a technology-driven and analytical mindset; * Good written and verbal communication skills with the ability to work under pressure; and * Independent, self-motivated, quick learner, good team player, a strong sense of responsibility and able to work under pressure. Shortlisted candidates will be invited to sit for a written test. The initial appointment will be made on a fixed-term contract of two years. Re-appointment thereafter is subject to performance review, mutual agreement and availability of funding. Salary will be commensurate with qualifications and experience. Application Procedure: Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of the application may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy. The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer. Review of applications is ongoing until the position is filled.

Responsibilities

The officer will provide first-line support to the University community regarding IT services for teaching, learning, and business operations, focusing heavily on user training and driving adoption of new IT services.