About the job

Position: Senior IT Project ManagerEmployment Type: Full-Time, PermanentLocation: Markham

Position OverviewInfinite Outsourcing Solutions Inc. (IOS) is hiring an experienced Senior IT Project Manager to lead and deliver multiple high-priority, complex technical projects and programs.The successful candidate will provide end-to-end project leadership, from project initiation and requirements gathering through planning, implementation, delivery, and post-implementation evaluation. This role requires a strong combination of technical project management expertise, stakeholder management, leadership, risk management, and hands-on experience coordinating IT infrastructure and hardware-related initiatives.The Senior IT Project Manager will work closely with business leaders, technical teams, vendors, project sponsors, and cross-functional stakeholders to ensure projects are delivered successfully within established scope, schedule, budget, and quality expectations.

• Key ResponsibilitiesProject & Program ManagementLead multiple complex and high-priority IT projects concurrently from initiation through successful implementation and completion.
• Manage the complete project lifecycle, including project kickoff, requirements gathering, planning, execution, implementation, monitoring, closure, and evaluation.
• Develop comprehensive project plans, schedules, milestones, dependencies, resource requirements, and delivery timelines.
• Define project scope, objectives, deliverables, success criteria, and implementation strategies.
• Ensure projects remain aligned with overall business requirements and strategic priorities.
• Monitor project performance and proactively address issues that may impact scope, schedule, budget, quality, or delivery.
• Lead implementation planning and coordinate deployment activities across technical and business teams.

• Technical Project DeliveryManage technology and IT infrastructure projects involving hardware, systems, networks, and related technical solutions.
• Coordinate projects involving technologies such as Point-of-Sale (POS) systems, firewalls, switches, network infrastructure, hardware upgrades, and technology deployments.
• Work closely with technical resources to understand implementation requirements, dependencies, risks, and deployment strategies.
• Translate business requirements into structured project plans and actionable technical deliverables.
• Coordinate technical implementation activities across multiple teams, vendors, departments, and locations where required.

• Stakeholder ManagementIdentify and engage appropriate business and technical stakeholders throughout the project lifecycle.
• Partner with Project Sponsors, Business Owners, technical teams, vendors, and other stakeholders to establish project requirements and expected outcomes.
• Build consensus between stakeholders while effectively managing competing priorities and expectations.
• Establish appropriate project governance, oversight, escalation paths, and decision-making processes.
• Maintain strong working relationships with internal and external project partners.
• Facilitate project meetings, status reviews, implementation meetings, and stakeholder discussions.

• Risk, Issue & Change ManagementProactively identify, assess, document, and manage project risks, issues, constraints, assumptions, and dependencies.
• Develop mitigation and contingency plans to minimize project disruption.
• Establish and manage effective project change-control processes.
• Evaluate requested changes for potential impacts to scope, budget, resources, timelines, and deliverables.
• Escalate critical risks and issues to the appropriate stakeholders when required.
• Demonstrate strong conflict-management and problem-solving capabilities.

• Budget & Project ControlsMonitor project budgets and expenditures regularly.
• Track project progress against approved schedules, milestones, budgets, and deliverables.
• Identify potential budget or schedule variances and develop corrective action plans.
• Maintain accurate project documentation throughout the project lifecycle.

• Reporting & DocumentationProvide timely and accurate project status reporting to senior leadership, Project Sponsors, Business Owners, and other stakeholders.
• Report on project milestones, deliverables, timelines, risks, issues, dependencies, budgets, and overall project health.
• Document current-state and future-state business/process workflows.
• Ensure appropriate business participation, review, approval, and sign-off.
• Maintain project plans, decision logs, risk registers, issue logs, change requests, meeting documentation, and implementation plans.

• Education & ExperienceDegree or diploma in Computer Science, Information Technology, Business Administration, Project Management, or a related discipline is preferred.
• Minimum 7 years of progressive project management experience, preferably managing technology and IT-related projects.
• Demonstrated experience successfully managing increasingly large and complex projects.
• Proven experience managing projects from initiation and planning through implementation, delivery, and evaluation.
• Strong experience with:
• Business requirements gathering
• Project planning and scheduling
• Project implementation
• Risk and issue management
• Change management
• Stakeholder management
• Budget monitoring
• Project reporting
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