Senior Infrastructure Analyst

at  The Calgary Zoo

Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a full-time permanent Senior Infrastructure Analyst to join our Information Technology team. Reporting to the Senior Enterprise Architect, IT, the Senior Infrastructure Analyst is responsible for defining, implementing and enhancing information technology infrastructure (servers, network, security) which support the operations of the organization.
Our Mission | Take and inspire action to sustain wildlife and wild places
Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation

Definition, selection, design and implementation of new systems/technologies
Accountable for identifying, initiating, executing/implementing and supporting significant (i.e. $100k+, teams of 5+, greenfield) initiatives
Develop and execute systems testing and deployment plans
Develop Business Cases and Cost/Benefit documents for decision-making purposes
Monitor all technology infrastructure (server, network) and troubleshooting/resolving issues
Monitor Help Desk tickets, prioritizing and addressing as required, including in-depth T2 support of infrastructure and end user devices (such as PCs/laptops, tablets, mobile/wearable, kiosks, POS registers/pinpads, etc.)
Configure/Implement new technology as well as repair/replace existing hardware/software
Roll out and improve on internal processes such as Operations monitoring and SLA Reporting, Cybersecurity, Disaster Recovery, and Outage management
Provide mentoring and guidance to IT team