BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a “Great Place to Work” in Australia, a ”Best Place to Work” in Austin, and a “Best and Brightest” place to work in San Francisco looking for a full-time Senior Infrastructure Engineer to join our team. This position can be fully remote in Australia or based in Sydney.
As a Senior Infrastructure Engineer at BigCommerce, you’ll work as part of our Infrastructure Engineering team. Our Infrastructure Engineering team consists of a talented group of individuals who specialize not only in web operations and systems administration, but also software engineering. We’re charged with designing the underlying technology stack that powers BigCommerce stores and building the underlying systems/tools that enable engineering teams to build and ship BigCommerce services.
We’re looking for an experienced candidate who brings a blended set of skills for software engineering and web operations to our team. In other organizations, you might have heard of this referred to as a “DevOps Engineer” or “Site Reliability Engineer”. We like to believe DevOps is an idea, a theory and a set of fundamentals about how we work and interact within our team, in engineering and for our business.
Currently you’ll find us predominantly working in Golang, Python, Ruby and PHP backed by Puppet for configuration management and Terraform for infrastructure management/provisioning. We operate remote-first and prioritize team over individuals, value innovative problem solving and strive for operational efficiency.

What You’ll Do:

• A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help glue infrastructure and software together
• Apply software engineering and SRE principles while leveraging infrastructure automation tools to build, maintain, monitor and operate complex infrastructure
• You understand scalable web architectures and cloud technologies
• Someone who loves to code, and you enjoy working in multiple programming languages. We primarily work with Golang, Python, Ruby and PHP.
• Assist in defining the scope of projects
• You drive issues to completion, marshaling resources in high-pressure situations
• Work closely with your peers to expand your knowledge and understanding of the technologies used in the platform
• Take initiative and work beyond the scope of a task to improve existing systems and code.
• Providing support to the Engineering and Customer Support teams
• Diagnosing and problem solving issues on the platform
• Participate in our on-call rotation.

Who You Are:

Our ideal candidate possesses some or all of the following skills:

• 6+ years of experience in building software for, operating and supporting large Linux based web application environments
• A trusted engineer who has completed either a comprehensive software engineering boot camp, CS, CE, SW, MIS or equivalent degree, or has relevant work experience
• An excellent communicator, who works well with geographically distributed teams such as ours (we are split between Austin, Kyiv, San Francisco, Sydney and remote)
• You’re obsessive compulsive, in a good way. Your systems and scripts are clean, well-documented and comprehensible
• You have a passion for learning, are curious when it comes to working with new technologies or languages and are not afraid to ask questions
• A technical expert who will lead by example
• Experienced with Linux systems administration, including solid scripting skills in Ruby, PHP, Python or Bash
• Experienced with running Docker with container orchestration systems such as Nomad, Kubernetes, Amazon ECS or Google GKE
• Experienced with database, document storage and object storage systems
• Experienced with configuration management systems such as Puppet, Chef or Ansible
• Experienced with Infrastructure-As-Code tools such as Terraform, CloudFormation, Deployment Manager
• Experienced with monitoring, metrics gathering, error reporting, tracing and logging systems such as ELK, Prometheus, New Relic, Datadog, Lightstep or Sentry

• A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help glue infrastructure and software together
• Apply software engineering and SRE principles while leveraging infrastructure automation tools to build, maintain, monitor and operate complex infrastructure
• You understand scalable web architectures and cloud technologies
• Someone who loves to code, and you enjoy working in multiple programming languages. We primarily work with Golang, Python, Ruby and PHP.
• Assist in defining the scope of projects
• You drive issues to completion, marshaling resources in high-pressure situations
• Work closely with your peers to expand your knowledge and understanding of the technologies used in the platform
• Take initiative and work beyond the scope of a task to improve existing systems and code.
• Providing support to the Engineering and Customer Support teams
• Diagnosing and problem solving issues on the platform
• Participate in our on-call rotation