Company Overview
Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.
Visit www.superloop.com to learn more.

QUALIFICATIONS AND EXPERIENCE

• 8+ years in infrastructure engineering or system administration roles.
• Proven experience with AWS services and cloud infrastructure.
• Skilled in Microsoft 365 and Windows Active Directory (Auth config for Linux)
• Experience with EntraID (SSO via SAML/OIDC config)
• Proficient with hypervisors and virtualization platforms (e.g., KVM, VMware)
• Strong understanding of core networking: VLANs, segmentation, firewalls
• Linux (preferred) and Windows server administration.
• Proficient in scripting and automation (e.g., PowerShell, Bash)
• Strong system design, troubleshooting, and incident management.
• Excellent written communication and technical documentation skills.

ROLE PURPOSE

As a Senior Infrastructure Engineer at Superloop, you will play a pivotal role in design, delivery, and maintenance of our corporate Infrastructure. Reporting to the Infrastructure Team Lead, the Senior Infrastructure Engineer plays a critical role in the design, implementation, and ongoing support of Superloop’s global IT infrastructure. You will work across cloud and on-prem environments, acting as a senior technical leader within the Corporate Infrastructure team.
This role supports both business-as-usual operations and strategic projects. You will collaborate closely with our DevOps and Cloud Engineering teams to ensure the infrastructure enables rapid, secure, and reliable software development and service delivery. You will also be the technical gatekeeper for AWS infrastructure and lead implementation of secure Single Sign-On (SSO) across internal, third-party, and SaaS platforms.

KEY RESPONSIBILITIES

Infrastructure Architecture & Operations

• Manage Superloop’s corporate infrastructure stack, including hypervisors, virtual machines, and AWS environments.
• Design, document, secure, monitor, and integrate infrastructure services across hybrid environments.
• Ensure high availability, scalability, and performance, aligned with SLA and compliance expectations.
• Lead infrastructure upgrades, lifecycle planning, and continuous improvement projects.

Platform & System Management

• Deploy and manage infrastructure across public/private cloud platforms, including hyper-converged infrastructure.
• Oversee and support compute and storage systems within the corporate datacentre
• Manage internal corporate networks (non-customer facing), ensuring availability and performance
• Support and maintain AWS, Microsoft 365 and Azure/Entra ID environments
• Administer and harden Active Directory, Entra ID, and authentication systems.

Automation & DevOps Support

• Maintain and optimise a predominantly Linux-based global server fleet (with some Windows).
• Support CI/CD pipelines and developer tooling by ensuring the underlying infrastructure is robust, efficient, and secure.
• Collaborate with DevOps and engineering teams to provision, configure, and manage development and testing environments.

Governance & Documentation

• Maintain accurate and comprehensive technical documentation, including infrastructure diagrams, system configurations, and procedures.
• Ensure infrastructure is audit-ready through version-controlled documentation and adherence to change management practices.

Innovation & Continuous Improvement

• Drive automation, efficiency, and system hardening initiatives to improve service delivery and reduce operational risk.
• Research and implement emerging technologies aligned with business growth and security strategies.

Operational Oversight

• Lead and participate in day-to-day operational management, including monitoring, incident response, and service restoration.
• Maintain vendor relationships and manage infrastructure-related third-party services.
• Participate in the after-hours on-call rotation.