Senior Infrastructure Services Specialist (Middleware) at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IBM MQ, IBM DataPower, IBM IIB, ACE, Instana, Ansible, AAP, Linux, Unix, Middleware, Automation, Troubleshooting, Distributed systems, Splunk, Elastic, ITCAM

Industry

Financial Services

Description

What’s the role? The Senior Infrastructure Services Specialist (Enable) is accountable for the end‑to‑end operational health, resilience, and continuous improvement of Middleware Products, including IBM MQ, DataPower, IIB/ACE, and Instana, within Technology – Enterprise Technology Services. The role operates at Enable level, requiring independent decision‑making, deep technical authority, and the ability to set operational direction for middleware services. A core accountability is to drive automation of day‑to‑day operational activities using Ansible Automation Platform (AAP), enabling a scalable, standardised, and low‑risk operating model across middleware platforms. Major accountabilities of the position * Middleware Platform Ownership & Operational Stewardship * Service Delivery, Incident & Problem Leadership * Automation & Enablement (Core Accountability) * Observability, Monitoring & Tooling * Continuous Improvement & Cross‑Team Enablement What do I need? Technical expertise (Enable-level) * Deep hands‑on experience supporting enterprise Middleware Products, including: * IBM MQ * IBM DataPower * IBM IIB / ACE * ITCAM / Instana * Strong experience designing and operating automation using Ansible / AAP in regulated enterprise environments. * Solid Linux/Unix operational experience and strong troubleshooting capability across distributed systems. Added advantage – tools exposure * Splunk * Elastic * CARA * ITCAM * Instana Professional capabilities * Operates independently with Enable‑level accountability, setting direction rather than following predefined solutions. * Strong analytical, diagnostic, and decision‑making skills under pressure. * Ability to influence without authority and collaborate across multiple teams and domains. * Clear communicator capable of translating complex technical issues into operational and business im Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0], under the ‘Diversity, sustainability and flexibility’ section.

Responsibilities

The role is responsible for the operational health, resilience, and continuous improvement of middleware products including IBM MQ and DataPower. It focuses on driving automation of daily operational activities using the Ansible Automation Platform to ensure a scalable and standardized operating model.