BridgeView is currently seeking a Senior Infrastructure Support Specialist for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.
TITLE: Senior Infrastructure Support Specialist
LOCATION: Grand Junction, CO (onsite)
BENEFITS: Medical, Dental & Vision, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).

EXPERIENCE REQUIRED

• 3+ years of technical support experience.
• Experience in Microsoft Operating Systems, Mac Operating Systems and MS Office Software.
• SCCM or InTune experience is highly preferred.
• Possess ability to communicate to all levels using excellent written and verbal communication skills
• Incident management and problem management skills
• Must be able to work with a diverse variety of people from different cultures and backgrounds
• Possesses exceptional customer service skills
• Associate’s Degree in related field; minimum 4 years applicable IT; Bachelor’s preferred
• A+ Certification preferred

• Works independently with minimal supervision to support computer systems, software and peripherals, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software.
• Provides training and support to end users and other IT staff on various IT related subjects.
• Provides mentorship and guidance for Site Infrastructure Support Technicians.
• May be required to maintain and document complex applications, the support of industrial machinery and local area network.
• May be responsible for multiple sites and help oversee contractors at multiple sites.
• Documents, maintains, analyzes, and repairs software, computer systems, peripherals, local and network printers, and audio-visual equipment.
• Provides support, and training on Apple, Windows, and Android devices.
• Responds to telephone calls, emails, on-line Service Center tickets, and personnel requests for infrastructure support in a timely manner,
• Researches and resolves desktop hardware and software related problems, collaborating with site infrastructure support technicians, network and system administrators or application analysts for more complex issues.
• Creates, tests, and maintains procedures and knowledge base articles for IT infrastructure management, suggesting improvements to current procedures as needed.
• Researches and evaluates computer products in support if PC procurement and development efforts.
• Assists in development of business continuity and disaster recovery plans. Responds to crises in accordance with such plans.
• May work directly with executives, and their assistants to assure a high-quality technical experience.