OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is seeking experienced Senior Inside Sales Account Managers to be part of an exciting new team - Advanced Customer Services (ACS). you will lead by example in driving ACS revenue growth. You will be responsible for mentoring junior sellers, spearheading strategic customer engagements, and managing high-value opportunities with precision and consultative acumen. You will be a key contributor to the maturity of the ACS go-to-market model.

• Strategic Sales Leadership: Own and drive complex sales cycles for high-value ACS offerings, including managing key stakeholders and orchestrating cross-functional deal execution.
• Mentor and Coach: Provide onboarding guidance and deal support to junior Inside Sales Account Managers; contribute to team development and process improvements.
• Account Planning and Expansion: Collaborate with RARs, CMs, and AEs to develop strategic account plans, identifying whitespace and upsell opportunities across the customer base.
• Pipeline Ownership: Oversee a robust pipeline of mid-to-enterprise accounts; maintain accurate SFDC hygiene and forecasting discipline.
• Customer Engagement: Deliver executive-level presentations, run ROI workshops, and act as a trusted advisor to key customer decision-makers across IT and business lines.
• Market Intelligence: Feed insights from the field into program development, helping refine pricing, packaging, and messaging to better serve the market.
• Cross-Functional Collaboration: Act as a key ACS liaison to Renewals, Product, and Customer Success teams to align on customer goals and business outcomes.
• Extreme Customer Focus: Champion a customer-first mindset across all engagements, ensuring value realisation and long-term satisfaction with ACS solutions.