GENERAL INFORMATION
Req #
WD00082395
Career area:
Sales Support
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Sunday, May 11, 2025
Working time:
Full-time
Additional Locations:
- United States of America - North Carolina - Morrisville
DESCRIPTION AND REQUIREMENTS
We are seeking a proactive and detail-oriented Sales Team Lead to support sales excellence through coordination with our offshore vendor teams, ownership of subject matter expertise, and quality assurance initiatives. This role is critical in bridging operational delivery, training, and continuous improvement, with a strong focus on customer experience, compliance, and performance metrics.
Key Responsibilities:
- Vendor Support & Oversight:Serve as the primary point of contact for offshore vendor teams, ensuring alignment on performance goals, service delivery expectations, and escalation handling.
- Customer Feedback Analysis:Review and analyze customer survey results on the sales team to identify trends, share insights, and collaborate with cross-functional teams on improvements.
- Subject Matter Expert (SME) Coordination:Own and manage the SME process, including assignment, performance tracking, and updates to documentation and processes.
- Training & Scheduling:Coordinate and schedule training sessions on updated products, new releases, processes, tools, and policies. Ensure timely delivery and participation from relevant stakeholders.
- Boot Camp Facilitation:Lead onboarding and refresher boot camp sessions focused on core policies, procedures, and solution selling excellence standards.
- Quality Assurance & Readouts:Monitor and report on quality assurance assessments, preparing readouts for leadership and vendor partners with actionable recommendations.
- Process Improvements:Identify gaps or inefficiencies in current sales processes and collaborate with key stakeholders to drive continuous improvement initiatives.
BASIC:
- 5+ years of professional experience with a Bachelor’s Degree
- 7+ years of professional experience with High School/GED
- 3+ years of experience in sales, operations, training, or quality assurance, preferably in a customer service or support environment
- Proficiency with common productivity tools (e.g., Microsoft Office Suite, Google Workspace) and quality monitoring systems
Preferred
- Experience leading teams or projects, particularly across global or offshore operations
- Strong analytical skills with experience interpreting customer feedback and quality metrics
- Excellent verbal and written communication skills
- Comfortable presenting readouts and facilitating training to small and mid-size groups
- Ability to manage multiple priorities with a strong attention to detail and deadlines
What We’re Looking For:
- Solid understanding of Lenovo’s sales, solution selling, and operational workflows
- Previous experience collaborating with vendor teams or sales training
- Strong communication skills and comfort presenting data, findings, or training content to peers and leadership
- Demonstrated ability to manage time, priorities, and multiple workstreams effectively
- Knowledge of internal Lenovo systems, Sales methodologies, QA platforms, and customer experience tools is a plus
- Strong interpersonal skills and the ability to work cross-functionally in a fast-paced environment
This role requires availability from 10:00 AM to 7:00 PM, Monday through Friday, with occasional holiday coverage.
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