ABOUT US

PSCo are the UK’s leading value-added distributor and trade-rental house to the world’s top display brands including Absen, LG, Samsung, Sharp/NEC, Sony and Epson. For over 25 years, we have been pioneering the latest ‘big screen’ technologies including cutting-edge LED, large venue projectors and powerful image processing and media servers.
We work with system integrators, resellers and rental companies to deliver impactful display solutions and we provide a comprehensive support model to empower our channel partners throughout every phase of the project. From demonstration and specification, installation and commissioning, through to aftercare support and training.
PSCo is part of the Midwich Group, a specialist audio visual distributor with operations across UK and Ireland, Continental Europe and Asia-Pacific.

Customer Experience & Satisfaction

• Serve as the main technical point of contact during installations, ensuring a professional and customer-focused approach.
• Communicate effectively with clients on-site, providing updates, technical guidance, and training where needed.
• Ensure all installations are completed to a high standard of finish and system performance

ABOUT THE ROLE

We are looking for an experienced Senior LED Installation Technician to lead the delivery of high-quality LED video wall installations across various environments. The role involves conducting detailed site surveys, preparing technical reports, managing on-site installations to completion, and ensuring customer satisfaction is consistently achieved. You will also play a key role in mentoring technicians and shaping the ongoing development of installation standards and best practices within the department

WHAT YOU WILL BE DOING IN THIS ROLE

Project Delivery & Installation

• Lead the end-to-end installation of LED video wall systems, including mounting, cabling, configuration, and system testing.
• Coordinate with project managers, clients, and third parties to ensure installations are completed on time and to specification.
• Conduct final system checks and handovers, ensuring seamless functionality and customer satisfaction.

Site Surveys & Reporting

• Perform thorough on-site surveys to assess installation requirements including structural, power, and data considerations.
• Produce clear, comprehensive survey and installation reports to inform planning and execution phases.

Customer Experience & Satisfaction

• Serve as the main technical point of contact during installations, ensuring a professional and customer-focused approach.
• Communicate effectively with clients on-site, providing updates, technical guidance, and training where needed.
• Ensure all installations are completed to a high standard of finish and system performance.

Team Leadership & Development

• Mentor and develop junior technicians, providing on-the-job training and skills development. Promote a positive team culture focused on quality, safety, and continuous improvement. Provide feedback to management on development needs.

Process Improvement & Standards

• Contribute to the creation and refinement of installation procedures, checklists, and documentation. Recommend and help implement improvements in tools, workflows, and quality control processes.
• Stay up-to-date with industry developments and emerging LED technologies.

WHAT YOU WILL BRING TO THE ROLE

• LED Project Installation Experience
• Strong understanding of LED display technology, video processing and structural mounting solutions
• Experience in conducting site surveys for LED Projects
• Experience in leading installations and being the main point of contact for client and internal staff
• Ideally Experience of LED installations on products from Absen, Samsung, LG, NEC & Sony.
• Good familiarity and knowledge of Novastar LED control software
• Passionate about high standards and successful delivery of projects
• High attention to detail and pride in quality workmanship
• Strong Organisational Skills
• Strong communication and interpersonal skills, with a customer-centric approach
• Competent with Microsoft Packages
• Valid driving license
• Willingness to travel and work flexible hours as needed