SUMMARY

Join Guidewire Learning Experience!
Our team plays a critical role in developing effective learning programs that drive the adoption of our cloud solutions.
We are committed to inclusion and diversity in skills and talent, as diverse as the global clients we serve. Our success is dependent on building teams that include people from diverse backgrounds and experiences who will support and challenge each other’s assumptions with fresh perspectives.
What will you be doing?
We are looking for a highly motivated and innovative Instructional Designer to spearhead the development of our technical training programs. This role will be pivotal to drive adoption of complex software products by creating engaging and accessible learning experiences for our customers and partners. The ideal candidate will have a background in instructional design, an understanding of technical concepts, and a proven ability to create interactive and impactful learning solutions. You’ll be a self-starter, eager to take ownership, and have the ability to adapt quickly.

WHAT YOU NEED TO BE SUCCESSFUL (REQUIRED QUALIFICATIONS):

• A Bachelor’s degree in instructional design, education, technical writing, or a related field and 5 years experience; or 3 years experience and a Master’s degree.
• Knowledge of instructional design principles.
• Experience creating learning content for technical audiences (i.e., technical developer persona, etc.)
• Basic understanding of web applications and cloud platforms.
• Basic understanding of HTML, XML, CSS and other web technologies.
• Ability to gather information from subject matter experts and learn by experimenting.
• Excellent written, verbal communication and collaboration skills with the ability to work across diverse teams.
• Excellent organizational skills and ability to manage multiple tasks in a fast-paced, dynamic environment.
• Ability to work independently with minimal instructions.
• Experience with agile methodologies for project or content development and familiarity with project management tools such as JIRA.
• Fluent in English.

PREFERRED QUALIFICATIONS:

• Experience with structured authoring tools such as Madcap Xyleme.
• Experience with graphics and video tools such as Figma, Canva, or Camtasia.
• Knowledge of cloud development workflows and DevOps practices, such as CI/CD pipelines, automated testing, monitoring, and logging.
• Ability to read and understand commonly used programming languages like Java or JavaScript.
• Knowledge of version control systems, such as Git.

• Content Planning and Strategy:
• Contribute to the development of a learning content strategy, for a product or topic area, that aligns with business objectives.
• Collaborate with stakeholders to understand product direction and translate them into actionable and impactful content plans.
• Provide realistic content plans, track activities against the project schedule, and suggest viable options when demand exceeds capacity.