ABOUT US

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

ABOUT THE ROLE:

Udemy is seeking a seasoned program manager with strong operational experience to oversee our VIPs within the Instructor Partner Program. Situated within the Instructor & Content Strategy Department, this vital position is key to Udemy’s ongoing success. The primary goal is to deepen and retain relationships with Udemy’s most valued instructors—our VIPs—leveraging their insights to inform company strategy and drive their loyalty and engagement with the business.
In this role, you will adapt and implement the strategies and tactics of the Instructor Loyalty Team—including events, communications, marketing opportunities, and milestone recognition—to deliver impactful engagement and program management services that bolster VIP instructor loyalty. You will ensure that these services encourage VIPs to engage in partnership activities that offer industry, product, and policy insights, evangelize our business, and enhance learner experiences. Furthermore, you will represent and advocate for the VIP perspective to our Product teams, ensuring that the roadmap features initiatives with the highest impact on the success of instructors, learners, organizations, and Udemy.

KEY RESPONSIBILITIES:

• Oversee and manage a portfolio of 30+ Global VIP Instructor Partners, including significant interaction with Leadership and Executive teams, and teams that manage our top organizational customers.
• Expand the Instructor Partner Program strategy to deepen engagement with Udemy’s most valuable instructors through events, marketing opportunities, product beta testing, and other initiatives that strengthen their loyalty and impact on the business.
• Continually improve Udemy’s ability to track, analyze, and report on VIP loyalty goals and progress.
• Coordinate closely with the Instructor Partner Program Lead to deliver key messaging to, and gather strategic insights from, VIP instructors.
• Represent the VIP instructor perspective internally and lead or support product initiatives impacting the broader audience of Instructor Partner Program members.