EOI: SENIOR INVESTIGATION & RESOLUTION OFFICER, CLERK GRADE 9/10

Expressions of interest are being called for to act in the role of Senior Investigation & Resolution Officer, Clerk Grade 9/10, Public Administration Team, Complaints and Resolution Branch for up to 4 weeks from 17th September 2025.

Application Requirements - Applications must consist of (please combine in one document):

• Resume outlining your relevant skills/experience.
• A Cover Letter containing a brief statement (no more than a page) regarding your interest and suitability for the role

The Senior Investigation & Resolution Officer (SIRO) manages complex complaints, resolves complaints through conciliation and other dispute resolution methodologies, and communicates with influence. The SIRO is a strong people manager who supervises, mentors, and coaches their direct reports to build their capability and performance. The SIRO provides timely advice to senior and other relevant staff on trends, systemic issues, matters of concern, and common complaint themes.
The SIRO liaises with stakeholders, critically analyses agency responses to complaints, and monitors undertakings and recommendations stemming from investigations and complaint handling work. The SIRO produces high quality, complex investigation reports and complaint outcome documents. They may also contribute to the preparation of other reports and publications related to the work of the Ombudsman.
The role description for this position can be found here.
Salary Range: $129,464 - $142,665 pa - plus employer’s contribution to superannuation and annual leave loading.

Application Requirements - Applications must consist of (please combine in one document):

• Resume outlining your relevant skills/experience.
• A Cover Letter containing a brief statement (no more than a page) regarding your interest and suitability for the role.

The method of recruitment may be subject to a suitability assessment, or via manager determination process.
Expressions of interest are to be submitted no later than 10am, Thursday, 28th August 2025 via internal Internal Career’s site. Questions about the opportunity should be submitted to the Ombudsman Talent Team via email recruitment@ombo.nsw.gov.au.