Senior Investor Suspense Analyst at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mortgage Operations, Underwriting, Post-closing, Investor Suspense, Income Calculation, Mortgage Documentation Review, Risk Awareness, Critical Thinking, Cross-functional Collaboration, Analytical Judgment, Excel, Word, Mortgage Processing Platforms, Airtable, Loan Delivery, Compliance

Industry

Internet Marketplace Platforms

Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Investor Suspense Analyst based in the United States. This role sits at the center of post-closing mortgage operations, ensuring complex loan files move successfully toward investor purchase. You will handle high-impact suspense scenarios that directly influence funding timelines, customer experience, and investor confidence. The environment is fast-paced, detail-driven, and highly collaborative across underwriting, credit policy, and loan delivery teams. You will act as a key problem solver for non-routine, escalated mortgage issues requiring strong analytical judgment. The position offers significant visibility, as your decisions help reduce friction in the loan lifecycle and improve operational consistency. It is an ideal opportunity for an experienced mortgage professional who thrives in ambiguity and enjoys resolving intricate file-level challenges that shape business outcomes. \n Accountabilities: In this role, you will manage and resolve the most complex investor suspense files, ensuring timely progression toward investor purchase. You will investigate root causes of post-closing issues, validate documentation, and apply underwriting knowledge to determine resolution paths. You will also collaborate closely with cross-functional mortgage operations teams to unblock stalled files and ensure compliance with investor requirements. Key responsibilities include: Own a pipeline of complex investor suspense and escalated post-closing files, ensuring resolution of non-routine issues and time-sensitive cases Analyze mortgage documentation, re-evaluate income calculations, and interpret underwriting findings to resolve purchase blockers Validate investor conditions by identifying missing, incomplete, or already satisfied requirements and determining next steps Partner with loan delivery, underwriting, credit policy, and operations teams to resolve data, documentation, and process gaps Navigate internal systems and loan platforms to research issues, document findings, and track file progression Exercise independent judgment while balancing risk, speed, accuracy, and customer impact in decision-making Identify recurring trends and contribute to process improvements that enhance consistency and operational efficiency Act as a subject matter resource for complex mortgage scenarios and support team knowledge development Requirements This role requires deep experience in mortgage operations, particularly in post-closing, underwriting, or investor suspense environments. You should bring strong analytical capability, sound judgment, and the ability to operate effectively in high-pressure, detail-sensitive workflows. You are expected to communicate clearly across technical and non-technical stakeholders while managing multiple priorities. 5+ years of mortgage operations experience across underwriting, closing, post-closing, funding, or investor suspense functions Strong understanding of underwriting principles, income calculation, and mortgage documentation review Experience resolving complex loan file issues through independent research and structured decision-making Ability to evaluate investor conditions and determine compliance or required remediation steps Strong critical thinking, risk awareness, and attention to detail in high-volume environments Excellent written and verbal communication skills with cross-functional collaboration ability Comfort working across multiple systems and tools such as Excel, Word, and mortgage processing platforms Preferred: direct investor suspense or underwriting experience and exposure to loan delivery or post-closing escalations Preferred: experience with workflow tools (e.g., Airtable or similar systems) in dynamic environments Benefits Competitive hourly compensation with eligibility for equity awards based on performance and location Comprehensive medical, dental, and vision insurance options Paid time off programs and company holidays Equity opportunities tied to role impact and contribution Access to modern digital tools and collaborative remote-first work environment Career growth opportunities within a large-scale mortgage and real estate technology ecosystem Inclusive workplace culture focused on innovation, flexibility, and employee support. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Manage and resolve complex investor suspense and escalated post-closing mortgage files to ensure timely investor purchase. Collaborate with cross-functional teams to identify root causes of blockers and implement process improvements for operational efficiency.