Senior IP Consultant at RWS Group Ltd

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Project Management, Communication Skills, IP Industry Knowledge, Team Development, Stakeholder Management, Process Improvement, Sales Collaboration, Operational Efficiency, Client Relationship Management, Digital Platform Engagement, Capacity Management, Revenue Growth, Talent Development, Localization, Detail Orientation

Industry

Business Content

Description

Job Purpose About the Role We are looking for a highly detail-oriented and client-focused Senior IP Consultant to manage the end-to-end customer service process for patent filing, translation and renewal services. The role will be responsible for the delivery and customer engagement model for RWS’ IP Solutions in Southeast Asia (SEA). About Protect RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality. We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers. For further information, please visit: RWS IP Solutions Job Overview Key Deliverables Implementation of a Target Operating Model to scale IP solutions in SEA. Improve speed to revenue for IP solutions in SEA Ensure IP Solutions customers in SEA receive a world-class service. Encourage customer take up of the IP Solutions Digital Platform. Continuously review and improve processes to serve IP Solutions customers in SEA locally. Key Responsibilities Customer interface for patent filing, translation and renewal services. In conjunction with IP Solutions global product strategy, enable capability in SEA for new IP Solutions product lines. Continuously review cost to serve, manage capacity & utilization. Oversee the delivery of IP Solutions to SEA clients, ensuring high levels of customer satisfaction and retention Collaborate with the Sales team to align service delivery with client needs and revenue targets. Maintain strong client relationships. Develop and implement annual objectives and performance metrics to achieve revenue and profit targets. Provide guidance and support to team members to ensure effective execution of daily operations and long-term objectives. Foster a trusting and collaborative work environment that encourages professional growth and self-development. Maintain strong relationships with global stakeholders, including corporate headquarters and other regional offices. Promote a culture of continuous learning and skill development within the team. Partner with HR to support talent development, recruitment, and retention strategies. Coordinate with IT and Finance to ensure operational efficiency and compliance with corporate policies. Partner with IP Solutions function to drive localized requirements for SEA IP market. Skills & Experience A minimum of eight (8) years of experience in a customer-focused senior management role. Experience in the IP industry is essential. Excellent communication skills, Fluency in English, with exceptional oral and written communication abilities. You must be able to draft clear, concise emails and reports, and effectively lead discussions with global stakeholders, with the ability to explain complex procedures clearly to non-specialists. Exceptional Project Management: Ability to manage multiple projects simultaneously with a high degree of organization and attention to detail. A strong dedication to providing outstanding service and support to customers. Ability to prioritize and multi-task in a timely manner in a fast-paced environment. A self-starter, working without supervision and able to navigate across internal and external senior stakeholder groups. Ability to operate in a matrix organization. Experience in building a scalable operating model, proven track record in building and developing teams Ability to work with sales teams to deliver world-class customer experience. Understand how to deliver scalable localization Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. #LI-AL2 #LI-Hybrid

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Responsibilities

The Senior IP Consultant will manage the customer service process for patent filing, translation, and renewal services, ensuring high levels of customer satisfaction. They will also oversee the delivery of IP Solutions to clients in Southeast Asia and collaborate with the sales team to align service delivery with client needs.