About Us:

We are a bold, dynamic creative agency at the intersection of advertising, experiential events, and brand storytelling. We craft unforgettable campaigns, immersive experiences, and captivating content for some of the region's most influential brands and government entities.

We are looking for an experienced Senior IT Administrator to lead the day-to-day management of our IT infrastructure, ensure business continuity, strengthen cybersecurity, and provide exceptional technical support across the organization.

Key Responsibilities

• Manage and maintain the company's IT infrastructure, including servers, networks, storage, and cloud services.
• Administer Microsoft 365, Microsoft Entra ID (Azure AD), Exchange Online, SharePoint, Teams, and Intune.
• Install, configure, monitor, and troubleshoot Windows and macOS devices.
• Oversee network performance, including switches, routers, firewalls, VPNs, wireless networks, and internet connectivity.
• Implement and maintain cybersecurity measures, endpoint protection, MFA, access controls, and security policies.
• Manage user accounts, permissions, licenses, and identity management.
• Plan and execute backup, disaster recovery, and business continuity strategies.
• Lead IT onboarding and offboarding processes, including workstation deployment and asset management.
• Monitor system performance and proactively identify opportunities for improvement.
• Manage IT vendors, software licensing, warranties, and service contracts.
• Provide Level 2 and Level 3 technical support for complex hardware, software, and network issues.
• Support meeting rooms, AV systems, digital collaboration tools, and company events when required.
• Develop and maintain IT documentation, policies, and standard operating procedures.
• Recommend and implement new technologies to improve operational efficiency and security.
• Mentor junior IT staff and provide technical guidance when required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum of 5 years of experience in IT Administration, Systems Administration, or Infrastructure Support.
• Strong experience administering Microsoft 365 and Microsoft Entra ID (Azure AD).
• Solid knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and virtualization technologies.
• Experience managing firewalls, VPNs, network switches, wireless infrastructure, and endpoint security.
• Knowledge of Microsoft Intune, endpoint management, and device compliance.
• Experience with backup and disaster recovery solutions.
• Familiarity with virtualization platforms such as VMware or Hyper-V is an advantage.
• Experience supporting cloud-based environments and hybrid infrastructure.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with a customer-focused approach.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Professional certifications such as Microsoft, Cisco (CCNA), ITIL, CompTIA Network+, Security+, or Azure certifications are an advantage.