Company Description
At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.
Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.
Job Description
We are seeking a business application support specialist to manage the M365 landscape.
The person with this role will be responsible for the end-to-end management of the M365 environment, including SharePoint, Outlook, Microsoft Teams, and Power Platform.
The role requires someone that is experienced in IT support and able to manage a variety of requests for support, from basic first-line support to complex integrations with 3rd party applications.
As the project is still in the design phase, the number of users and support requests are expected to continue to grow with the project. Therefore, leadership skills and collaboration are necessary to succeed in this role as the IT Support team expands.
This role is also expected to support with the development of PowerApps and Power Automate, working with the IT projects department to scope, build and manage PowerApps and Power Automations for a variety of workstreams.

KNOWLEDGE BASE

• Develop a knowledge base for M365 support using existing guidance provided by Microsoft and create material where customisations render existing support materials redundant.

EXPERIENCE

• 10+ years of experience.
• 5+ years’ experience delivering IT Support (essential)
• Proficient in integrating third-party applications using Microsoft Graph API.
• Experienced with M365, including, SharePoint, Outlook, and Teams.
• Experienced with PowerShell and Azure Active Directory (AAD).
• Experienced with process automation and improvement.
• Experienced configuring Microsoft Enterprise SSO for third party applications.

SKILLS

• Strong communication and interpersonal skills.
• Strong analytical skills.

FORMAL EDUCATION QUALIFICATIONS

• Level 8 degree (or equivalent) in relevant subject area e.g., engineering, computer science preferred
• Level 9 Masters in relevant field would be advantageous (or equivalent masters)
  Additional Information
  Our colleagues share our vision and mission. We offer a workplace where every person has the opportunity and voice to influence and change.
  We want our people to succeed both at work and in their private lives. To support this, we promote a healthy, productive and flexible work environment that respects work-life balance.
  Turner & Townsend stands for a level playing field. We celebrate diversity and are committed to creating an inclusive environment for all employees as well as actively encouraging applications from all parts of society.
  Please find out more about us at www.turnerandtownsend.com/
  Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
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  LI-AV1

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
Twitter
Instagram
LinkedIn
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review