Primary Location
VIC - Melbourne - 655 Collins St
Job Description Summary
Permanent opportunity in our IT Division!
About the Role
We have an opportunity for a Senior IT Change Analyst to support us in leading change efforts to drive successful technology adoption and minimising resistance in IT and technology projects across our business. This role will be based at our Head Office, located directly across from Southern Cross Station, which offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light.

Your key responsibilities will include:

• Conducting detailed impact and readiness assessments for technology roll-outs.
• Developing and implementing stakeholder engagement strategies to ensure buy-in from key user groups.
• Overseeing the design of comprehensive training programs, ensuring effective user enablement.
• Leading the execution of communication strategies, and crafting messages that drive engagement and adoption.
• Identifying change risks and resistance points and developing targeted mitigation plans.
• Facilitating change workshops, focus groups, and coaching sessions to support leaders and teams.
• Partnering with IT, project teams, and business leaders to ensure alignment between technical deployment and business needs.
• Measuring and reporting on adoption success metrics, identifying areas for improvement.

About you

You will have experience in an IT delivery role with experience in supporting change management. Our ideal candidate will have:

• At least 4 years in change management with technology adoption, or digital transformation.
• Experience in change impact assessments, developing training and communication strategy, and analysing user adoption analytics.
• Understanding of SDLC, Agile, Waterfall, and/or DevOps.
• Experience with JIRA, Confluence, MS Project, or other PM tools.
• Strong stakeholder engagement skills and the ability to work with cross-functional teams to drive collaboration.
• Knowledge of IT technology, application development, cloud computing, cybersecurity, or enterprise IT systems.
• Tertiary qualification, or proven extensive experience, in IT or business-related discipline.
• Change Management certifications such as Prosci Change Practitioner Certificate are preferred.
• Other qualifications and certifications such as Agile, PMBAK, Prince2, IIBA are highly desirable.

About us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include

• Flexible working - All flexibility requests are genuinely considered. This position offers hybrid working.
• Growth – We are growing and there are opportunities for your career development across our business units.
• Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
• Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How to apply
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role, please email talent.corporate@servicestream.com.au.
Department

Your key responsibilities will include:

• Conducting detailed impact and readiness assessments for technology roll-outs.
• Developing and implementing stakeholder engagement strategies to ensure buy-in from key user groups.
• Overseeing the design of comprehensive training programs, ensuring effective user enablement.
• Leading the execution of communication strategies, and crafting messages that drive engagement and adoption.
• Identifying change risks and resistance points and developing targeted mitigation plans.
• Facilitating change workshops, focus groups, and coaching sessions to support leaders and teams.
• Partnering with IT, project teams, and business leaders to ensure alignment between technical deployment and business needs.
• Measuring and reporting on adoption success metrics, identifying areas for improvement

You will have experience in an IT delivery role with experience in supporting change management. Our ideal candidate will have:

• At least 4 years in change management with technology adoption, or digital transformation.
• Experience in change impact assessments, developing training and communication strategy, and analysing user adoption analytics.
• Understanding of SDLC, Agile, Waterfall, and/or DevOps.
• Experience with JIRA, Confluence, MS Project, or other PM tools.
• Strong stakeholder engagement skills and the ability to work with cross-functional teams to drive collaboration.
• Knowledge of IT technology, application development, cloud computing, cybersecurity, or enterprise IT systems.
• Tertiary qualification, or proven extensive experience, in IT or business-related discipline.
• Change Management certifications such as Prosci Change Practitioner Certificate are preferred.
• Other qualifications and certifications such as Agile, PMBAK, Prince2, IIBA are highly desirable