Senior IT & Cybersecurity Managed Services Manager at SSC HR Solutions

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Networking, Firewall & Network Security, IT & Cybersecurity, Active Directory, Microsoft Exchange Server, SIEM, EDR, NDR, DLP, Vulnerability Assessment, Incident Management, Problem Management, Change Management, Reporting, Client Governance, Service Improvement

Industry

Human Resources Services

Description

Job Description: Senior IT & Cybersecurity Managed Services ManagerDepartment IT & Cybersecurity Managed Services Reports To Director – Technology Services Location Offshore will be supporting a client in Jedah, he has to stay for at least one month in Jedah , then will be travelling once a month to the client. Role Overview A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity. Key Responsibilities Act as L2/L3 escalation authority and personally resolve critical IT and security issues Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance Manage and mentor a team of up to 10 engineers Handle enterprise client interactions with professionalism and ownership Independently create and present monthly executive-level service and security reports Lead service transitions, operational projects, and continuous improvement initiatives Manage vendors and third-party partners, including escalations and performance reviews Mandatory Technical Expertise (Hands-On)Networking – L2 & L3 Enterprise switches and routing VLANs, Trunking, STP, Inter-VLAN routing OSPF, BGP fundamentals, NAT, QoS Network performance and packet-level troubleshooting Firewall & Network Security (Expert Level) FortiGate Firewalls – Mandatory Policy and NAT troubleshooting IPSec / SSL VPN UTM (IPS, Web Filtering, App Control) HA (Active-Passive / Active-Active) Traffic flow debugging and log analysis IT & Cybersecurity Active Directory, Microsoft Exchange Server infrastructure (on-premises and cloud) SIEM, EDR, NDR, DLP, SOC operations Vulnerability assessment and remediation tracking ITIL Incident, Problem, and Change Management Reporting & Client Governance Prepare monthly executive dashboards and reports covering: SLA and KPI performance Incident and RCA summaries Security posture and risk trends Service improvement roadmap Lead service review and governance meetings with senior stakeholders Required CertificationsMandatory / Strongly Preferred Fortinet NSE 4 / NSE 5 / NSE 7 Cisco CCNA or CCNP ITIL Foundation Preferred (Value Add) Fortinet NSE 8 CompTIA Security+ CEH Microsoft (Windows Server / Azure) PMP or PRINCE2 Ideal Candidate Profile 7–10 years of hands-on enterprise experience Technically strong and client-mature Capable of working independently with minimal supervision Comfortable owning issues, people, vendors, and outcomes Able to communicate technical topics clearly to executive stakeholders Employment Type Full-time Application Process Submit a detailed resume and relevant certifications to [insert email or application link]. Shortlisted candidates will be contacted for technical and leadership interviews. Company Overview Arabia is a leading provider of IT and Cybersecurity Managed Services, delivering enterprise- grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.

Responsibilities

The Senior IT & Cybersecurity Managed Services Manager is responsible for independently solving complex technical issues and managing enterprise clients. This role includes leading service delivery, troubleshooting, and managing a technical team.