Senior IT Desktop Support Technician at BillionToOne

Menlo Park, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

103530.0

Posted On

27 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Desktop Support, Google Workspace, VDIs, macOS, Kandji, Intune, Jira Service Management, HIPAA Compliance, Documentation, Problem-Solving, Collaboration, Technical Support, Biotech Lab IT, Security Best Practices, Customer Satisfaction, Inventory Management

Industry

Biotechnology Research

Description

Ready to redefine what's possible in molecular diagnostics? Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare. At BillionToOne, we've built something extraordinary—a culture where transparency fuels trust, collaboration drives breakthroughs, and every voice matters in our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we strive to build products that are 10x better than anything that exists today. Our people are our greatest asset: talented scientists, engineers, sales professionals, and visionaries united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion—every innovation you contribute helps remove fear of unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help build the future of precision medicine, this is where you belong. We are seeking a Senior IT Desktop Support Technician with strong experience supporting end users in a fast-paced, dynamic environment. The ideal candidate will have hands-on expertise in Google Workspace, VDIs, macOS, Kandji, Intune, and Jira Service Management, as well as a strong understanding of lab and regulated environments. This role is critical to ensuring operational excellence, leading IT support initiatives, maintaining compliance with HIPAA and security standards, and designing exceptional end-user experiences. The successful candidate will play a key role in managing IT inventory, improving support workflows, and ensuring seamless and secure IT operations across the organization. Responsibilities: Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace. Manage and administer device management platforms such as VDIs, Kandji, and Microsoft Intune to maintain system security and compliance. Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics. Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations. Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information. Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction. Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures. Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing. Collaborate cross-functionally to support new technology rollouts, system upgrades, and process improvements. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT desktop support or a similar technical role. Proven expertise in macOS and Google Workspace support within a professional environment. Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards. Solid understanding of biotech lab IT environments and associated systems. Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations. Demonstrated ability to create and maintain clear, high-quality documentation. Experience leading IT operations or support initiatives in a high-growth organization. Strong problem-solving skills and a focus on designing exceptional end-user experiences. Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams. Nice-to-Haves: Experience configuring and automating workflows in Jira Service Management (custom forms, automation, integrations). Experience supporting CLIA-certified laboratory environments or other regulated scientific operations. Ability to plan, test, execute, and document technical projects. Experience working in biotech, healthcare, or regulated industries. Familiarity with security frameworks, incident response, and best practices for protecting sensitive data. Benefits And Perks: Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients Open, transparent culture that includes weekly Town Hall meetings The ability to indirectly or directly change the lives of hundreds of thousands patients Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%) Supplemental fertility benefits coverage Retirement savings program including a 4% Company match Increase paid time off with increased tenure Latest and greatest hardware (laptop, lab equipment, facilities) Daily on-site lunches provided from top eateries A variety of perks on campus (state of the art gym, restaurant) Free on-site EV charging (compatible with all EVs, including Tesla) At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.). For this position, we offer a total compensation package of $143,883 per year, including a base pay range of $82,824 - $103,530 per year. BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For more information about how we protect your information, we encourage you to review our Privacy Policy. About BillionToOne BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. Our revolutionary QCT molecular counting technology enhances disease detection resolution by over a thousandfold using cell-free DNA—a breakthrough that's already transformed the lives of over half a million patients worldwide. Our Impact: We've pioneered game-changing diagnostic solutions that are redefining industry standards. Unity Complete™ stands as the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. In oncology, our Northstar® liquid biopsy test uniquely combines treatment selection with real-time monitoring, giving oncologists unprecedented precision in cancer care. Our Growth: From $0 to $125 million in Annual Recurring Revenue in just four years. We've raised close to $400 million in funding, including a $130 million Series D round in June 2024, achieving a valuation of over $1 billion. This backing comes from world-class investors including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest. Our Recognition: Forbes recently named us one of America's Best Startup Employers for 2025, and we were awarded Great Place to Work certification in 2024—with an incredible 100% of our people reporting they are willing to give extra to get the job done. These honors recognize not just our innovation but the exceptional culture we've cultivated—one that remains authentically collaborative and transparent even as we've scaled. Our Future: Headquartered in Menlo Park with facilities in Union City, California, we're continuing to push the boundaries of what's possible in molecular diagnostics. Recent clinical outcomes data for Unity Fetal Risk Screen and new advances in cancer diagnostics prove we're just getting started. At BillionToOne, you'll join a diverse team of passionate innovators who believe that the best science happens when brilliant minds collaborate openly, think boldly, and never lose sight of the patients whose lives depend on our work. Ready to help us change the world, one diagnosis at a time? Learn more at www.billiontoone.com

Responsibilities

Provide advanced desktop support for a diverse end-user environment, focusing on macOS and Google Workspace. Manage IT support workflows and ensure compliance with HIPAA and security standards.