Working as part of a service delivery team, participate in client technology upgrades and projects varying in scope from cloud migrations, complete network upgrades, network infrastructure design, GSuite/Office 365/Azure/AWS/Dropbox/migrations/implementations and new products as they are adopted
On a regular basis, actively participate in meetings with all network/server engineers and helpdesk technicians discussing new issues, latest technologies, case studies, roadblocks and outstanding incidents. Work closely with the IT Support Specialists and IT Managers to effectively communicate issues, project milestone and make recommendations to client management.
On an annual basis, assist with researching, testing and developing of solutions for both corporate IT and clients.
On an ongoing basis, participate in sales and strategy meetings with existing and potential clients, contribute to knowledge management and develop Maintenance Policies for each client. Constantly monitor and react to alerts via automated network monitoring system.
Attend and actively participate in departmental meetings, resource deployment of other engineers and coordination of resources on specific tasks as well as work hand-in-hand with IT Managers to effectively drive innovation in an effective manner for end-users.
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