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Senior IT Engineer at Spryker

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 26

Salary

110000.0

Posted On

18 Sep, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Services

Description

5+ years of experience in IT user support, workplace technology, endpoint engineering, or a similar internal IT role, ideally in a fast-paced technology or SaaS environment.
Proven ability to resolve complex technical escalations across Apple and Windows hardware, macOS, Windows, networking, endpoint security, and access management.
Hands-on experience managing laptops, mobile devices, and employee hardware through MDM, including provisioning, configuration, security controls, and lifecycle management.
Experience administering identity and access services, including IdP, SSO, SAML, user and group management, permissions, and joiner-mover-leaver processes.
Experience supporting SaaS tools such as Google Workspace, Atlassian, Hubspot, Slack, and comparable collaboration and productivity platforms.
Familiarity with ticketing, incident and problem management, service-management processes, asset management, and knowledge bases; ITIL certification is a plus.
Experience with scripting, automation, AI-assisted support, or other approaches that reduce repetitive work and improve reliability.
Experience contributing to IT projects, tool rollouts, vendor coordination, security and governance practices, and process improvement initiatives.
A calm, structured, and service-oriented problem-solver who communicates clearly, explains technical topics in plain language, and keeps people informed during incidents.
Proactive, curious, and detail-oriented, with strong ownership, reliable follow-through, and a focus on documentation, data quality, and continuous improvement.
Comfortable working independently and collaboratively in a fast-paced, international, hybrid environment.
Fluent in English; German language skills are nice to have but not mandatory.

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Responsibilities

Key Responsibilities:Support, investigate, and troubleshoot issues involving SMTP, DNS, TLS, authentication, filtering, and networking in a Linux-based environment
Handle complex customer cases and act as a senior escalation point
Coordinate incident response, communication, and resolution
Work with engineering and infrastructure teams on root-cause analysis and service improvements
Create technical documentation and mentor junior staff