WHO WE ARE:

True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK’s Financial Advisors.
We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded.
By using technology to drive change, we are revolutionising wealth management and delivering innovative solutions that are built for the future, making it a dynamic and exciting place to grow your career.

QUALIFICATIONS & EXPERIENCE:

• Proven experience (5+ years) most likely currently in a 3rd line IT Engineer role or similar, with a strong focus on enterprise-level IT systems and project delivery
• Solid experience with Microsoft technologies, particularly Windows operating systems and Office 365
• Working knowledge of creating, documenting and fulfilling IT processes, business continuity planning and operational resilience
• Working knowledge of ITIL processes including problem management, change control, incident management
• Experience with AV technology, including the setup and support of meeting rooms and conferencing solutions
• Experience with cloud infrastructure migration and management, preferably in a private cloud environment
• Strong knowledge of IT infrastructure, networking, and hardware troubleshooting
• Ability to manage multiple IT projects simultaneously, with a proven track record of delivering on time and within scope
• Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• Strong analytical and problem-solving abilities

DESIRABLE SKILLS:

• Experience with other enterprise technologies such as Azure, VMware, or Hyper-V
• Knowledge of scripting or automation tools (e.g., PowerShell)

PERSONAL ATTRIBUTES:

• Self-starter with the ability to work independently and take ownership of projects
• Adaptable and comfortable with changing priorities and business needs
• Strong customer service orientation and a collaborative team player
• A proactive attitude, always looking for ways to improve processes and systems, leading by example
• Very competitive performance based bonus
• Company/team events throughout the year
• Company pension contribution (increases with length of service)
• Free on-site parking
• 30 days annual leave, including Bank Holidays (increases with length of service)
• True Potential Rewards – Cashback on online purchases
• True Potential Academy – Allowing our employees to develop their career within the wealth management sector
• Refer a Friend Award

THE ROLE:

We are seeking a skilled and experienced IT Engineer to join our team. This is a mid/senior-level position where the candidate will be expected to hit the ground running, taking ownership of various enterprise IT project deliveries. The role requires strong technical expertise, proactive problem-solving skills, and the ability to collaborate across multiple teams to deliver IT solutions. The projects will be varied across the enterprise IT estate, so experience and agility are necessary to manage the diverse scope of work.

KEY RESPONSIBILITIES:

• Lead the implementation of Microsoft upgrades, including Windows and Office environments, ensuring seamless transitions and minimal disruption to end users
• Oversee the installation, configuration, and maintenance of meeting room AV technology, ensuring high-quality setup and troubleshooting support
• Provide high-level support across the IT Service Desk, addressing complex issues and escalations, while mentoring more junior staff members
• Troubleshoot and resolve complex IT-related problems, utilizing knowledge of enterprise-level systems, applications, and infrastructure
• Collaborate with cross-functional teams to plan and execute IT solutions for new initiatives, ensuring they align with the company’s strategic goals
• Assist in the ongoing progression and skills transfer to the wider IT team, sharing knowledge and best practices to strengthen team capabilities
• Develop and maintain documentation for IT systems, processes, and solutions, ensuring knowledge sharing across teams
• Assist with system migration projects, including planning, execution, and post-migration support