Senior IT Engineer_Site IT Service Delivery (SEA) at Lam Research

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Support, Service Delivery, Stakeholder Communication, Incident Management, ITIL Foundation, Asset Management, Event Support, Analytical Skills, Problem-Solving Skills, Documentation, Training, Microsoft 365, ServiceNow, AV Support, Technical Support, Team Collaboration, Organizational Skills

Industry

Semiconductor Manufacturing

Description

The group you’ll be a part of The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. The impact you’ll make This incumbent will be leading local end-user experience while serving as the single point of contact (SPOC) for site IT. He/ She will coordinate with Facilities, Security and HR on movement/expansion plans/office closures. Other roles & responsibilities includes managing site incidents, providing communications on planned outages, white‑glove VIP support and ensuring service readiness, compliance and stakeholder satisfaction at site (SEA – Singapore & Kulim). What you’ll do Oversee deskside operations, SOP adherence and technician development; drive CSAT/FTF/MTTR results and backlog discipline Plan coverage for events/peaks; run knowledge huddles and safety/toolbox talks Coordinate site IT readiness for moves/lab builds/network or AV changes; maintain a site IT runbook and POC directory Own incident/maintenance comms at site (pre‑notice, during, post‑mortem) with clear status pages/Teams posts and executive briefings Forecast site demand (new hires, refresh waves, loaners); align inventory and resourcing; support local audits and controls MS Teams Conference Rooms: Set up, maintain, and troubleshoot MS Teams conference room equipment to ensure seamless virtual meetings and presentations Physical Badge Printing and Door Access Controls: Manage and support the physical badge printing process and door access control systems to ensure secure and efficient access for employees Barcode Printers and RF Guns: Provide technical support for barcode printers and RF guns, including troubleshooting and resolving hardware and software issues Warehouse IT Support: Offer on-site IT support for various warehouse operations, ensuring minimal downtime and efficient workflow Documentation and Training: Create and maintain documentation for IT processes and provide training to end-users as needed. Provide training and development opportunities for team members Generation of regular reports on service performance, incidents, and asset management and maintain accurate and up-to-date documentation of procedures, and configurations Work with different partners and suppliers to support / manage, planned / unplanned service outages Deliver prioritized white‑glove support and event readiness for executives and visitors; maintain VIP profiles/runbooks Coordinate expedited escalations and bridge calls; ensure confidentiality & professionalism Take on ad-hoc duties as and when assigned by the Immediate Supervisor Who we’re looking for Bachelor’s degree in Information Technology / Information Services with more than 5 years of experience in end-user support and service delivery Proficiency with ServiceNow (Inc/Req, comms updates), M365, conferencing/AV; strong stakeholder communication skills Ability to manage site incident communications and executive briefings with clarity and pace ITIL® Foundation; experience coordinating site moves/lab projects; asset/stockroom familiarity; event support background Working knowledge of CMDB/HAM Pro and local audit practices Good working knowledge of the following tools / platforms (ServiceNow (Incidents/Requests, Knowledge, Performance Analytics, HAM Pro, SAM Pro, CMDB, Endpoint mgt : Microsoft Intune/Autopilot, ConfigMgr (SCCM); Jamf, Identity/Security: Entra ID (Azure AD), Microsoft Defender for Endpoint, BitLocker; MFA, Productivity/Collaboration : Microsoft 365 - Teams/Outlook/SharePoint and Conferencing/AV incl. Teams Rooms Strong analytical & problem-solving skills Excellent verbal & written communication skills Collaborate effectively with cross-functional teams Strong organizational and time management skills Team player who is able to communicate effectively with end-users and teams Attention to details Frequent travelling to warehouse & satellite offices within Singapore and Malaysia (~20% - Once a quarter) Preferred qualifications Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Responsibilities

The incumbent will lead local end-user experience and serve as the single point of contact for site IT, managing incidents and ensuring service readiness. Responsibilities also include coordinating with various departments and providing white-glove support for executives.