ABOUT US

Network Computer Pros has been a trusted name in the Information Technology industry for over 20 years. Based in Davie, Florida, we deliver best-in-class managed IT and cybersecurity solutions to a wide range of businesses. We are passionate about technology, driven by client success, and committed to creating a collaborative and supportive work environment. Our team members are our greatest asset, and we actively invest in their development and long-term growth.

POSITION OVERVIEW

We’re looking for a Senior IT Helpdesk and Project Technician who thrives on solving complex problems, mentoring others, and managing technical projects from start to finish. In this dual-capacity role, you will serve as an advanced helpdesk resource and a key player in delivering IT infrastructure projects, including deployments of cloud environments, physical servers, and networking solutions.
You’ll work onsite in Davie, FL, supporting clients across industries, managing multiple priorities, and ensuring seamless service delivery. We’d love to hear from you if you’re a technical expert with strong organizational skills and a passion for client success.

REQUIRED SKILLS AND EXPERIENCE

Minimum of 7 years of hands-on IT support experience in managed services or similar environments.
Proficiency in Microsoft 365 administration, including user management, security, and cloud-based services.
Experience with server installation and configuration (Windows Server, Hyper-V, VMware, etc.).
PowerShell scripting proficiency for automation and systems administration.
Solid understanding of networking fundamentals (DNS, DHCP, VLANs, VPNs, firewalls).
Ability to manage multiple projects simultaneously and see them through to completion.
Excellent troubleshooting skills and a proactive mindset.
Strong written and verbal communication skills.
Must be located in South Florida – this is an onsite position only.

DESIRED QUALIFICATIONS

Familiarity with RMM, PSA, and ticketing systems (e.g., ConnectWise, Kaseya, etc.).
IT certifications preferred: MCP, MCSA, MCSE, CompTIA, ITIL.
Experience with backup and disaster recovery solutions.
Ability to translate technical concepts into client-friendly explanations.

Resolve escalated helpdesk tickets with professionalism and urgency.
Perform remote and onsite troubleshooting, hardware maintenance, and diagnostics.
Utilize our Ticketing and Remote Monitoring & Management (RMM) systems to track and document technical support tasks.
Deliver outstanding customer service to ensure long-term client satisfaction.
Collaborate with the Service Delivery Manager to prioritize and escalate critical issues when necessary.
Mentor and support junior technicians and helpdesk staff.