Job Title: Senior IT Infrastructure & Systems Engineer
Location: On-site – Vaughan, Ontario
Employment Type: Full-Time
Salary: based on experience

REQUIREMENTS

• 5–10+ years of experience in IT infrastructure engineering, with deep hands-on technical skills
• Proven experience with Windows servers, VMs, firewalls, and RAID/NAS storage
• Strong expertise in performance troubleshooting (disk I/O, network, app performance, etc.)
• Familiar with .NET environments, IIS, and database operations (MSSQL, PostgreSQL, etc.)
• Knowledge of backup solutions, cloud platforms (AWS, Azure, or hybrid), and DR architecture
• Experience with monitoring tools (Nagios, PRTG, Zabbix, Prometheus, or equivalent)
• Strong scripting and automation (PowerShell, Bash, Python, etc.)
• Ability to audit existing infrastructure, identify gaps, and implement high-impact improvements
• Exceptional troubleshooting, documentation, and execution skills

PREFERRED QUALIFICATIONS

• Certifications: Microsoft Certified: Azure Administrator, AWS SysOps, CompTIA Server+/Network+, or similar
• Experience in a SaaS or logistics software environment is a strong asset
• Familiarity with DevOps tools and CI/CD pipelines (GitLab CI, Jenkins, Ansible, etc.)
• Understanding of cybersecurity standards and hardening practices

ABOUT THE ROLE

AVAAL is seeking a Senior IT Infrastructure & Systems Engineer to lead the setup, optimization, and long-term reliability of our production infrastructure. You will be hands-on in building a high-performance, resilient IT ecosystem that supports our logistics SaaS platforms (AFM, AEM), and ensure 24/7 operational continuity for our customers across North America.
This is a critical technical role for an experienced infrastructure expert who thrives on ownership, problem-solving, and building systems that scale. You will work closely with our DBA, Dev, and Ops teams to modernize our stack, improve uptime, and eliminate performance bottlenecks.

KEY RESPONSIBILITIES

• Design and implement a modern, fault-tolerant infrastructure for internal and customer-facing applications
• Build and maintain disaster recovery, high availability, and failover systems
• Analyze and optimize storage, network, and server performance across all environments
• Implement real-time monitoring, alerting, and incident response frameworks (e.g. Icinga, Zabbix, Datadog)
• Own the backup and recovery strategy for databases, servers, and file systems (local + cloud)
• Collaborate with development teams to support CI/CD pipelines, testing environments, and version control
• Lead infrastructure documentation, asset management, and SOP creation
• Stay ahead of security vulnerabilities and apply patches/hardening across systems
• Recommend and implement cutting-edge technologies to future-proof infrastructure
• Participate in root cause analysis and post-mortems for infrastructure incidents