ABOUT US

As Ireland’s premier port, we are committed to enabling international trade whilst delivering on our critical responsibilities to our teams, our environment and the communities in which we serve. Our strategy focuses on 5 key pillars

• Maximise State Infrastructure
• To be a great neighbour
• Continue to build trust
• Enhance our environment
• Developing talent

QUALIFICATIONS AND EXPERIENCE

Essential:

• A minimum of a level 8 degree (or equivalent) in IT, computing, or engineering.
• Extensive experience in IT infrastructure management, cloud solutions, cybersecurity and ITIL frameworks and ISO certification.
• Strong vendor management skills and experience in negotiation, procurement, and administration of SLAs (Service Level Agreements)
• Demonstrable experience of database technologies (e.g. SQL, No SQL, Oracle or equivalent).
• Demonstrable experience of virtualisation technologies (e.g. VMware, Hypervisor, Nutanix or equivalent)
• Excellent troubleshooting and technical problem resolution skills.
• Strong communication skills, with the ability to deliver and write technical content clearly and concisely.
• Demonstrable experience of 24 x 7 x 365 real-time solution support
• Demonstrable experience of managing a 1st, 2nd & 3rd line Helpdesk / ServiceDesk including issue, incident and service request management
• Demonstrable experience in advanced cybersecurity environments (SOC, firewalls, Network Segmentation & Segregation, Zero Trust)
• Experience in Windows AD (Active Directory), Microsoft Entra, Microsoft 355 Tenancy Administration (including Hybrid Exchange)

ROLE DESCRIPTION

The Senior IT Operations Engineer will be responsible for overseeing the day-to-day operations of IT systems, infrastructure, applications and Helpdesk, ensuring their optimal performance, security, and reliability. This role involves managing a team of IT professionals, collaborating with various departments, managing vendors and implementing advanced technologies to support the company’s strategic goals.

ROLE ACCOUNTABILITIES

Stakeholder Management:

• Develop and maintain effective relationships with internal stakeholders and external vendors.
• Act as a trusted advisor to senior management, providing insights and recommendations on IT operations and strategy.
• Champion the adoption of innovative technologies and digital capabilities to meet current and future business needs.

IT Infrastructure Management:

• Oversee the administration, monitoring, and maintenance of IT infrastructure, including servers, networks, and storage systems.
• Implement and manage on-premises, cloud-based and SAAS solutions to enhance scalability and flexibility.
• Ensure the security and integrity of IT systems through the implementation of best practices and compliance with industry standards.

Application and Database Support:

• Manage the support and maintenance of business applications and integrated systems.
• Perform database administration tasks, including performance tuning, backup and recovery, and security management.
• Collaborate with business functions to identify and implement application enhancements and updates.
• Manage the Operation and Development of a Helpdesk for 1st, 2nd and 3rd line support for issues management and service requests

Business Intelligence and Management Reporting

• Develop and manage key company performance reports using advanced data cleansing and visualisation techniques
• Champion new technologies (Artificial Intelligence and Machine Learning)

As Ireland’s premier port, we are committed to enabling international trade whilst delivering on our critical responsibilities to our teams, our environment and the communities in which we serve. Our strategy focuses on 5 key pillars

• Maximise State Infrastructure
• To be a great neighbour
• Continue to build trust
• Enhance our environment
• Developing talen