ABOUT CAPELLA SPACE

Capella Space is a pioneer in Synthetic Aperture Radar (SAR) satellite technology and space-based signal intelligence. We empower government, commercial, and research organizations around the world with high-resolution, timely Earth insights that drive better decisions - across defense and intelligence, disaster response, infrastructure monitoring, environmental protection, energy, and more.
As a U.S.-based company, Capella designs, builds, and operates an advanced constellation of commercial SAR satellites in orbit today. Our satellites are backed by a fully automated tasking, collection, and delivery platform, delivering fast, reliable insights when and where our customers need them most. As a subsidiary of IonQ, a global leader in quantum computing, Capella is charting the future of Earth observation. Together, we’re on a mission to bring quantum computing to space - unlocking ultra-secure, encrypted uplink and downlink capabilities, reducing latency, and enabling powerful on-orbit analytics. This visionary integration of advanced remote sensing and quantum technology will support customers with the highest level of data fidelity, security, and speed.
Capella was named one of Fast Company’s 10 Most Innovative Companies in Space in 2023 and is a trusted partner of the U.S. Space Force, U.S. Air Force, U.S. Navy, NASA, the National Reconnaissance Office, and allied government agencies worldwide. Built In recognized IonQ on three of its 2025 Best Places to Work lists.

QUALIFICATIONS

• Technical Proficiency: In-depth knowledge of Microsoft operating systems, Linux operating systems, business applications, and network systems (LAN/WAN, routers, firewalls). Linux systems set up for new hires
• Experience with Linux desktop environments (eg GNOME, KDE, XFCE)
• Ability to perform OS installations and configure initial systems settings
• Knowledge of user account creation and permissions management
• Communication Skills: Strong interpersonal skills with an emphasis on active listening, video, and telephony communication.
• Problem-Solving: Effective diagnosis and troubleshooting abilities for complex technical issues.
• Adaptability: Ability to multitask and quickly adapt to evolving technology and business needs.
• Technical Tools: Familiarity with support tools and techniques used to manage and resolve service requests.
• Self-Motivation: Ability to work independently in a fast-paced environment.
• Atlassian administration (JIRA & Confluence) - on prem admin cert preferred
• To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Capella Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable.
  This role will require occasional travel to our San Francisco office.

• Technical Support: Provide support for business applications and operating systems (Windows, Mac, Linux expertise). This role will lead Linux workstation support.
• Set up and configure Linux workstations for new hires
• Troubleshoot and resolve Linux systems issues (workstations)
• Microsoft Technologies: Manage and support Microsoft 365, SharePoint, Intune, and Entra.
• Core Software Support: Assist with Okta, Zoom, VPN, Atlassian, DocuSign, Automox, SmartSheets, Jamf, M365, Atlassian suite, and other core applications.
• Network Support: Basic troubleshooting of WAN and LAN connectivity, routers, firewalls, and security systems.
• Asset Management: Track and manage end-user hardware inventory.
• Incident Management: Monitor help desk and remote management system alerts, and respond to service tickets efficiently.
• Customer Communication: Maintain clear communication with users regarding incident progress, system changes, and planned outages.
• Metrics Monitoring: Track service level agreements (SLAs), tickets per agent, customer satisfaction, and other performance indicators.
• Team Collaboration: Work effectively within the IT team and communicate well across departments.
• Issue Escalation: Escalate service requests that require advanced technical support.
• Continuous Learning: Leverage Capella training resources to expand or deepen your technical expertise.