Grade: RCS Grade J
Contract Type: Permanent (Full-Time)
Location: Gatwick - RH6 0JW, two days per week otherwise remote with travel to aviation and travel sites across the UK, including, Heathrow, London, Luton, Bristol, Manchester, and Liverpool
DHL, an award-winning, leading supply chain business is seeking a Senior IT Product Manager – Aviation and Travel. This role is vital for the successful development and management of IT products, product roadmaps and lifecycles within the aviation and travel sector. Involving a hands-on approach, and requiring a balance between product and supplier management, with a focus on internal operations, especially around airline ground handling, aircraft cabin cleaning, airport baggage handling, airport consolidation, and rail catering logistics.
IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.

As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:

• Functional product roadmaps of multiple key software products in conjunction with Suppliers and Product Experts.
• Develop a comprehensive strategy for Aviation and Travel IT products based on research, market trends, and business objectives.
• Engagement with Internal stakeholders and co-ordinate and develop relationships and communication with strategic business partners.
• Support relationships with external customers as appropriate to support business development and existing operations and work toward the delivery of IT Solutions.
• Ownership of specified IT products and responsibility to ensure successful implementation to meet business requirements.
• Managing relationships with suppliers and vendors of multiple software systems, following DHL supplier management practices. Including regular incident management and solutions impacting the products and business reviews.
• Support Business Development responses, including input into documentation, product selection and costing models. This will include the detailed analysis of any required costings to achieve the overall aim.
• Managing change programs and strategic initiatives to ensure the strategic roadmap for IT products is fit for the future.
• The role will manage an IT Specialist focused on achieving Aviation and Travels IT Self-Sufficiency aims.