Senior IT Project Coordinator, Scams at Australian Financial Complaints Authority Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Coordination, Application Development, SDLC, Agile, Governance Documentation, Communication, Stakeholder Engagement, Microsoft Project, Azure DevOps, Budget Management, Risk Management, Change Control, Release Processes, Continuous Improvement, Meeting Facilitation, Documentation

Industry

Financial Services

Description

Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Join AFCA as the Senior IT Project Coordinator who will support the IT delivery of AFCA’s Scams Jurisdiction Program. You’ll coordinate technical resources responsible for application design, development, integration, and deployment, ensuring milestones are met, governance is followed, and budgets stay on track. Reporting to the IT Governance & Controls Manager, with a dotted line to the Scams Program Delivery Lead, you’ll be the conduit between IT and business teams, keeping delivery aligned, risks managed, and stakeholders informed. This is initially a 2 year fixed-term contract. Typically in this role you will: Coordinate the delivery of technical workstreams across development, integration, testing, and release phases Maintain detailed project plans, sprint cycles, and milestone schedules aligned to the broader program timeline Track progress, risks, and dependencies, escalating issues as needed Support agile ceremonies, sprint planning, and backlog prioritisation with cross-functional teams including business analysts, developers, and testers. Coordinate change control and release processes in line with AFCA’s IT Governance framework Maintain RAID logs, project documentation, and reporting dashboards Track and report resource allocation and IT budgets, forecasts, and actuals; including POs, invoices, and timesheets. Facilitate meetings and checkpoints, acting as the central coordination point between IT and the Scams Program Prepare clear communication materials for Steering Committees, leadership briefings, and technical forums Contribute to continuous improvement, capturing lessons learned and refining delivery processes Qualifications To be successful in this role you will need: Proven experience coordinating IT or application development projects Strong understanding of SDLC, Agile, and hybrid delivery models Proven skills in scheduling, reporting, and governance documentation High attention to detail and strong organisational skills Excellent communication and stakeholder engagement capabilities Proficiency in Microsoft Project, Azure DevOps, or similar tools Experience in financial tracking and budget management for IT projects Additional Information BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits – Not-for-profit salary packaging to boost take-home pay. Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Responsibilities

The Senior IT Project Coordinator will support the IT delivery of AFCA’s Scams Jurisdiction Program by coordinating technical resources and ensuring project milestones are met. This role involves maintaining project plans, tracking progress, managing risks, and facilitating communication between IT and business teams.