Primary Location
VIC - Melbourne - 655 Collins St
Job Description Summary
Service Stream are undergoing an exciting transformation project essential to positioning our rapidly growing, ASX-listed organisation for long-term success.
About the Role
We have a 12-month contract opportunity available for a hands-on leader to manage the end-to-end project delivery of our new in-house Field Management Solution. As our Senior IT Project Manager for Field Systems Transformation, your focus is on robust project execution and being the conduit between our software developers and the operational side of the business. This role is based at our modern Melbourne Head Office featuring a balcony, BBQ area, collaborative and quiet spaces and an abundance of natural light.
About the role
This business-critical project involves transitioning a large, national field workforce from legacy systems onto a single, centralised platform, driving significant improvements in operational efficiency, data consistency, and service delivery.

Your key responsibilities will include:

• Leading the end-to-end project lifecycle for the national roll out of the new, in-house built Field Management Solution.
• Developing and executing a comprehensive change management and training plan to ensure smooth adoption by a large, geographically dispersed workforce.
• Collaborating with internal software development teams and key business stakeholders to manage scope, timelines, and deliverables for the new platform.
• Delivering necessary integrations with other work order, financial, and project management solutions.
• Establishing and managing effective project governance, including regular steering group meetings with C-level stakeholders and detailed status reporting.
• Proactively managing project finances, including internal resources and other expenses, to meet project budgets exceeding $2m.
• Managing complex project issues, risks, and dependencies to align with stakeholder expectations and strategic goals.
• Ensuring a sustainable transition of the new solution into business-as-usual (BAU) operations, including the establishment of clear support models.
• Contributing to the continuous improvement of the PMO Framework and Delivery Models.

About you
Our ideal candidate will have experience in delivering IT application projects where significant integration has been required, and a strong track record in transformational change.

You will also have:

• Tertiary qualification in an IT or business-related discipline, or equivalent extensive experience.
• Project Management Certification (e.g., PMP, PRINCE2, AgilePM, or similar).
• Proven experience managing the roll out of field service, construction management, or similar operational systems to a large, distributed workforce.
• Proven project management experience in delivering complex IT projects with budgets exceeding $2m.
• Demonstrated experience managing projects involving in-house software development teams across the full delivery lifecycle.
• Proven strong stakeholder management, from field operatives to C-level executives, to identify, influence, and manage expectations.
• Experience in the Telecoms or Utilities sectors would be highly desirable but not essential.

About us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• Flexible working - all flexibility requests are genuinely considered. This position offers hybrid working.
• Discounts - access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers.
• Paid leave - parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How to apply
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Applications are unable to be accepted via email. If you require any reasonable adjustments to the recruitment process, please email talent.corporate@servicestream.com.au.
Department
Projects
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button

• Leading the end-to-end project lifecycle for the national roll out of the new, in-house built Field Management Solution.
• Developing and executing a comprehensive change management and training plan to ensure smooth adoption by a large, geographically dispersed workforce.
• Collaborating with internal software development teams and key business stakeholders to manage scope, timelines, and deliverables for the new platform.
• Delivering necessary integrations with other work order, financial, and project management solutions.
• Establishing and managing effective project governance, including regular steering group meetings with C-level stakeholders and detailed status reporting.
• Proactively managing project finances, including internal resources and other expenses, to meet project budgets exceeding $2m.
• Managing complex project issues, risks, and dependencies to align with stakeholder expectations and strategic goals.
• Ensuring a sustainable transition of the new solution into business-as-usual (BAU) operations, including the establishment of clear support models.
• Contributing to the continuous improvement of the PMO Framework and Delivery Models