Senior IT Service Desk Officer at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT technical support, Computer hardware, End user software, Telephony, Audio-visual systems, Networks, Printing, Windows operating systems, Microsoft 365, ICT deployments, Hardware procurement, Software procurement, ITIL

Industry

Law Enforcement

Description

Multiple Temporary Full-time roles available Play a critical role in making sure ICT systems are stable, secure, and ready for action for large-scale Election events Join a great team of individuals within a supportive environment About the Role The Senior IT Service Desk Officer will provide subject matter expertise on software and hardware solutions, and the deployment of these solutions to our head office, remote offices, call centres and count centres. The role is a full-time temporary position up to 12 months. We have five (5) vacancies to fill. The roles require full time on-site attendance. There may be after hours and there will be work from other locations required during peak operational periods. About the NSW Electoral Commission The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate. Our work includes: Running and regulating elections Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018. What we offer Opportunity to work on large scale events and assist your local community Career development opportunities through study and face to face training Access to self-paced expert-led training via LinkedIn Learning Employee Assistance Program for wellbeing support Staff social events to connect with colleagues Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions Access to Fitness Passport for eligible staff Free annual flu vaccination Convenient CBD location, access to public transport Key knowledge, experience and essential requirements Extensive experience in providing end-user IT technical support and being an escalation point. Strong technical knowledge including demonstrated understanding of computer hardware, end user software, telephony, audio-visual systems, networks, printing, Windows operating systems and Microsoft 365. Extensive experience in ICT deployments, including setting up office ICT, building new computers, configuring networks, upgrades, and decommissioning old equipment. Experience in procuring ICT hardware and software as the SME or technical expert. Experience working in an ITIL work environment. Politically neutral with no affiliation to political parties or lobbyists/campaigners. Satisfactory criminal Record check result. How to apply To Apply for the role please submit your applications to Tito Tealdo titob@eitr.com.au Your application must include the following. Applications which are incomplete will not be considered. A cover letter (maximum of two pages page) responding to key knowledge and experience requirements and your suitability to the role An up-to-date resume of no more than five pages detailing your skills and experience relevant to the role. For further information, please contact Tito Tealdo via the above email. For further information regarding the role please download the Role Description Applying for a role in the NSW Public Service For more information on how to apply for a role in the NSW Public Service, please refer here. The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs. Applications received and completed after closing time will not be considered for selection. The selection process will include a range of assessment techniques to assist in determining your suitability for the role. For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au. Other Information Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. This is not a hybrid role and is based at our Elizabeth Street, Sydney office and during election events you will be required to work from other venues. Applications Close: Tuesday 21st April 2026 @ 11.59pm

Responsibilities

The Senior IT Service Desk Officer provides subject matter expertise on software and hardware solutions across head offices, remote sites, and call centers. They are responsible for the deployment, configuration, and maintenance of ICT systems to ensure stability and security during large-scale election events.