PROFESSIONAL QUALIFICATIONS

• Minimum 5 years in IT support and/or system engineering
• Bachelor’s or Master’s in a relevant field
• Familiarity with Agile methodologies and ITIL practices
• Familiarity with Jira and/or another issue tracking platform
• Proficiency with Windows and Linux system administration
• Proficiency managing and supporting Microsoft Azure and Entra environments
• Strong knowledge of networking, security protocols, and data storage solutions
• Knowledge of Python is a plus
• Experience with Salesforce is a plus
• Experience with SAP is a plus

PERSONAL QUALIFICATIONS

• Self-motivated, proactive, and able to take ownership of projects and tasks
• Intrinsic motivation to work on our ambitious and meaningful goal
• Excellent communication skills
• Adaptable to a fast-paced, international work environment
• Able to work independently and reliably
• A flexible and positive mindset, always seeking solutions and improvements

• Offering level 2 & 3 support to ensure the smooth operation of IT services for our 200+ users
• Implementing planned change requests and support enhancements to the IT infrastructure
• Ensuring uptime and reliability of systems by monitoring performance, resolving incidents, and performing preventative maintenance
• Documenting systems, technical procedures, and processes thoroughly to ensure consistency and broaden knowledge base coverage
• Collaborating with cross-functional teams to troubleshoot and resolve complex IT issues
• Maintaining compliance by enforcing security and architectural policie