ID 3080
The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

VACANCY DETAILS

Vacancy title
Senior IT Service Manager
Closing date
10/10/2025, 16:00
Advertising basis
Permanent
Actual starting salary
Minimum of pay scale
Salary range or pay band
SEO £45,974 to £54,431
Allowances
No
Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Group
Economy, Energy and Transport
Directorate
Transport and Digital Connectivity
Branch
Public Sector Connectivity
Location (s)
Pan Wales
Pan Wales’ means that the location in which the vacancy can be based is flexible, subject to the needs of the business. A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.
Purpose of post
We’re looking for two experienced and motivated individuals to join our Public Sector Connectivity Branch within the Digital Infrastructure Division. This branch plays a key role in supporting over 120 public sector organisations across Wales by ensuring they have access to reliable, secure, and high-performing digital network services.
You’ll be part of a team that helps deliver the infrastructure behind vital public services – from schools and hospitals to local authorities and emergency services. The work you do will have a direct impact on how these organisations operate and serve the people of Wales.
This is a senior role, mapped to the Senior IT Service Manager profile in the Government Digital and Data (DDaT) Profession Framework.
IT service manager - Government Digital and Data Profession Capability Framework.

Key tasks

• Investigating problems and contribute to recommending solutions owning an issue until a new owner has been found or the problem has been mitigated or resolved.
• Taking accountability for issues that occur and monitoring and taking a proactive approach in searching for potential solutions
• Ensuring the services delivered by the supplier meet its contractual obligations and deliver the best technical solution for our customers.
• Build long term strategic relationships with your sector, including WG policy leads by supporting mutual needs and commitments whilst remaining focused on the user need.
• Managing relationships effectively with stakeholders from organisations such as the Health Boards, Primary Care, Local Authorities and the supplier.
• Monitoring supplier performance on the quality of services delivered.
• Able to deal with challenging situations, remove blockers and influence decisions internally and externally.
• Promoting the uptake of existing PSBA services and identifying opportunities for new services.
• Use data analytic skills to make decisions that enhance business performance
• Analyse current processes and identify and implement opportunities to optimise them

Development opportunities

Joining Welsh Government means more than just taking on a new role – it’s a chance to grow your career in a supportive and inclusive environment. You’ll have access to:

• Flexible working arrangements that help you balance work and life.
• Generous annual leave and pension schemes.
• Learning and development opportunities, including access to professional networks and training tailored to your role.
• A culture that values wellbeing, collaboration, and innovation.

Whether you’re looking to deepen your expertise in digital service delivery or broaden your experience across public sector transformation, this role offers a unique opportunity to make a meaningful impact while developing your career.

Other vacancy related information

• A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. (Notes: Translation if required).
• If you’re applying as a member of the civil service, please make sure you have your LM approval to apply and you were recruited through fair an open competition.
• This role is open to a permanent transfer and not Loan.

Key tasks

• Investigating problems and contribute to recommending solutions owning an issue until a new owner has been found or the problem has been mitigated or resolved.
• Taking accountability for issues that occur and monitoring and taking a proactive approach in searching for potential solutions
• Ensuring the services delivered by the supplier meet its contractual obligations and deliver the best technical solution for our customers.
• Build long term strategic relationships with your sector, including WG policy leads by supporting mutual needs and commitments whilst remaining focused on the user need.
• Managing relationships effectively with stakeholders from organisations such as the Health Boards, Primary Care, Local Authorities and the supplier.
• Monitoring supplier performance on the quality of services delivered.
• Able to deal with challenging situations, remove blockers and influence decisions internally and externally.
• Promoting the uptake of existing PSBA services and identifying opportunities for new services.
• Use data analytic skills to make decisions that enhance business performance
• Analyse current processes and identify and implement opportunities to optimise the

Joining Welsh Government means more than just taking on a new role – it’s a chance to grow your career in a supportive and inclusive environment. You’ll have access to:

• Flexible working arrangements that help you balance work and life.
• Generous annual leave and pension schemes.
• Learning and development opportunities, including access to professional networks and training tailored to your role.
• A culture that values wellbeing, collaboration, and innovation