WHAT WE’RE LOOKING FOR

• 5+ years of experience in IT support, systems administration, or a related role, ideally in an enterprise or high-growth environment.
• Proven ability to set up and scale IT functions, from handling tickets to shaping long-term strategy.
• Strong technical skills across operating systems, cloud platforms, and enterprise IT environments.
• Bonus: Hands-on experience with Snowflake or comparable cloud data platforms.
• Bonus: Familiarity with health & wellness or D2C industries.

ABOUT THE ROLE

We are hiring on behalf of our client for a highly skilled and experienced Senior IT Specialist to lead their technology function. This role is the cornerstone of the company’s IT operations—responsible for maintaining, securing, and optimizing infrastructure, supporting enterprise applications, and driving process improvements. The right candidate will combine deep technical expertise with hands-on problem-solving, communication, and project management skills in a growth-stage environment.

WHAT YOU’LL DO

• Provide technical support for Windows, macOS, and mobile devices, resolving complex issues efficiently (including after-hours emergencies when needed).
• Oversee endpoint and server configuration, patch management, and security hardening.
• Manage and support the enterprise cloud data platform (e.g., Snowflake or similar) including security administration, performance optimization, and role-based access.
• Maintain and optimize cloud services (AWS and Google Workspace), covering provisioning, monitoring, and cost management.
• Implement and monitor cybersecurity best practices, and participate in disaster recovery planning and testing.
• Streamline and audit processes for onboarding/offboarding employees (full-time, contractors, and consultants) across global locations.
• Create and maintain technical documentation, SOPs, and runbooks for IT systems and processes.